TomTom Sports Connect Battery Charging Status No Longer Accurate

thinkstopthink

Since the latest (or one before, I don't recall) Sports Connect update, the battery charge indicator isn't accurate. I seemed to recall it matching what the watch indicator read. After charging my Multi-Sport all night, the software shows almost no charge, while the watch readout shows fully charged (which is correct). The attached two photos were taken moments apart. No question as it doesn't affect any function, just a FYI.

lampard

Hi thinkstopthink,

Welcome to the Community & Sorry about the delay in response!

Thank you for your feedback regarding the battery charge indicator on Sports Connect! I'll pass it to the product team as an improvement request.

Cheers,
lampard

thinkstopthink

Hi,

Thanks for the post. I think it's probably more of a bug than an improvement request. It used to work fine...

Stuart McDonald

thinkstopthink wrote:

Hi,

Thanks for the post. I think it's probably more of a bug than an improvement request. It used to work fine...

Hi. Unfortunately the value provided by the watch to Sports Connect is a best guess. It is affected by a few things (age of the battery, temperature,...). Sport Connect just displays the percentage that the watch reports, the only part which is guaranteed to be accurate is whether it is charging or charged. So the Sports Connect charging circle and be complete, but it can still say charging. Only once it displays Charged is the battery fully charged.

Sorry,
Stuart.

thinkstopthink

Hi Stuart,

It's not even close as you can see from the pictures. The circular yellow "progress bar" maybe registers 5% charged while the watch display shows, say, 95%, or as in the case above 100%.

>the only part which is guaranteed to be accurate is whether it is charging or charged

Ah, I see. Maybe TomTom might think about simply showing it in either the "charging" or "charged" state instead of showing the circular progress bar at what appears to be a wildly incorrect amount. As from the photos above, you can see that it appears that the watch is charged, but the software is very far from showing that. In that photo, the watch had been charging overnight, so I'm pretty sure the watch was charged 100%.

If it's not a bug, then I guess it is more of a bad implementation if it is a "best guess"? As I said above a software state that expresses "Charging" or "Charged" in a graphical manner might make more sense.

It only took me a couple times of seeing the software (and then checking the watch) after the device had been charging all night to realize the software display was wildly off.

Like I said, just a FYI. I use the device the same no matter.

thinkstopthink

Hi Stuart,

So, the watch has been charging for about 22 hours—and is most likely charged fully. The watch display shows charged fully. Then I load Sports Connect and you can see from the screengrab I took a minute ago, it is not even close.

Again, just FYI. I'm off to run sprints...

Stuart McDonald

thinkstopthink wrote:

Hi Stuart,

It's not even close as you can see from the pictures. The circular yellow "progress bar" maybe registers 5% charged while the watch display shows, say, 95%, or as in the case above 100%.

Sorry I hadn't looked closely at the pictures. Yes, that doesn't look right. I've never seen it that far off (usually the value is over estimated, so the circle completes, but it doesn't say "charged" until 30mins later).

Since the bar is basically at zero, I think the animation has simply broken. If you disconnect and reconnect, or re-start Sports Connect (use the sys tray icon to exit it), does it always show the same tiny bar?
--Stuart.

thinkstopthink

Hi Stuart,

I just walked in after my sprints. I used the watch for timing my intervals. So, the watch should be charged less than when I left thirty minutes ago. I just plugged it in and you can see the animation. It is now showing what I guess to be a far more accurate accounting of the battery status.

It seems intermittent. On several occasions, I've quit (on a Mac, so Command-Q) the software and restarted it and it still registers at that very low point as I posted above.

So, TOMTOM_3.jpg (above post) was when I started the software this morning to update the QuickGPS, TOMTOM_4.jpg was when I got back from my sprints 30 minutes later, and TOMTOM_5.jpg is after the time it took me to write this post. Quiting/restarting the software each time.

Oh, and when I first looked at the watch this morning, the main display showed the battery as full, as I would have expected. Now it is animated showing charging.

thinkstopthink

Hi Stuart,

Stuart McDonald

thinkstopthink wrote:

Hi Stuart,

Hi. Sorry about that, I thought from your last post it had been a one time bug. You are the only report I've had of it and no machines here reproduce it. If you send the logs using the Submit App Data in the Advanced section of the settings page I'll have a look, but I doubt it will show anything. From your description it sounds like something has gone wrong with 3rd party rendering library Sports Connect uses, I suspect the logs will still show that Sports Connect is updating the page.
Regards,
Stuart.
Regards,
Stuart.

thinkstopthink

Hi Stuart,

No, if you look above you will see that it is a recurring bug. I could post a daily screengrab that shows the various inconsistent charge animations the software shows, but that wouldn't be a good use of our time. Would you recommend I remove/reinstall Sports Connect?

To be frank, I'm only reporting it since I thought it would be an easy bug fix. It doesn't alter the functioning of my TomTom, so it doesn't affect my daily use of the device.

Stuart McDonald

thinkstopthink wrote:

Hi Stuart,

No, if you look above you will see that it is a recurring bug. I could post a daily screengrab that shows the various inconsistent charge animations the software shows, but that wouldn't be a good use of our time. Would you recommend I remove/reinstall Sports Connect?

To be frank, I'm only reporting it since I thought it would be an easy bug fix. It doesn't alter the functioning of my TomTom, so it doesn't affect my daily use of the device.

Hi. Re-installing Sports Connect won't make a difference. One strange thing in the logs is the watch was connected for several hours (long enough to full charge), but Sports Connect didn't try to change the display to the charged state (I assumed the rendering was broken, so it would change to charged, but the display didn't update). That implies the actual value being returned by the watch wasn't changing.

I know you say you're not bothered by it, but If you want I can check what the watch is actually reporting. That requires enabling more detailed logging.
Edit the file C:\Users\[yourUser]\AppData\Local\TomTom\MySportsConnect\prefs.ini
0. Exit Sports Connect (using the system tray icon)
1. Press the Windows+E key to open the explorer
2. Type %APPDATA% in the address bar at the top. This should show the files in 'C:\Users\[yourUser]\AppData\Roaming'
3. Click on 'AppData' in the address bar to move up one directory. You should now see the files in 'C:\Users\[yourUser]\AppData'
4. Double-click on 'Local' to move into that directory.
5. Double-click on 'TomTom' to move into that directory.
6. Double-click on 'MySportsConnect'. You should now see the prefs file in the list of files.
7. Right click the 'prefs' file and select edit
8. Below the line [Environment] add the line
LogLevel=65535
9. Save the file and re-start Sports Connect.

Next time the bug occurs send the logs and I'll see if it sheds any more light on the issue. You can then delete the LogLevel line from the prefs file.

Regards,
Stuart.

thinkstopthink

I'm on a Mac... will the file names be the same?

Stuart McDonald

thinkstopthink wrote:

I'm on a Mac... will the file names be the same?

Hi. Ah, apologies

~/Library/Application Support/TomTom/MySportsConnect
1. Start Finder
2. Click on Go->Go to folder...
3. Paste the above path into the text box and click the Go button
4. The MySportsConnect folder with the prefs.ini file should be displayed.

Regards,
Stuart.