GO 6200 losing internet connection

Hi,

I've just bought a GO6200 for a trio to the US later in the year. As we live in the UK it came preloaded with the European maps. I have connected the 6200 to our WiFi internet network and tried to download the USA and Canada map. After about 7% the 6200 says its lost the internet connection. When I love at the list of available networks it says that the network I have chosen is 'out of range'. I have to re-boot to get the connection back. I am sat looking a the internet router, no more than 2m from me; and it still says 'out of range'!

I have using a BT Homehub, the latest version.

Has anyone else experienced this?

Thanks,

Steve.

Comments

  • dhndhn Posts: 33,152 Superusers
    Check with Support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • dmulvdmulv Posts: 603 Superuser
    If you urgently need to download maps you could run MyDrive on your laptop and plug your TomTom into that with the USB lead. The device will then piggy-back off your laptop's Internet connection for retrieving the updates.

    As for the WiFi connection issue, I think the Home Hub likes to bundle together the 2.4GHz and 5GHz networks under the same SSID - which I've always thought was bizarre, and could potentially cause problems like this with certain devices. Maybe it's worth splitting the two frequencies into their own networks (link)?
  • Viv720Viv720 Posts: 1 [Apprentice Seeker]
    I’m having exactly the same problem with my new Go Basic.
  • DougLapDougLap Posts: 2,565 Superuser
    Hi @Viv720

    It you
    Tap menu
    Tap Settings
    Tap Wifi
    Tap the Win connected

    What speed values do you see down the left hand side of the screen

    Doug
  • YamFazManYamFazMan Posts: 14,500 Superusers
    Hi
    @Viv720

    The NAV5 (Wi-Fi) devices like you’re Go Basic normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
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