Mazda CX-5 NB1 not creating Loopdir folder
I've gone through this issue with support, and I've searched high and low on the web but I can't find anyone else with the same issue I have. So I'm trying to delete everything off the card, and all the support documentation suggests to place the card back into the cars card slot etc, then once it's eventually back in my PC it SHOULD have a folder called loopdir (which the NB1 device has added). That's the first step everyone is supposed to take, yet that is the step that fails.... leaving me without any other options. :?
Is there ANYTHING I can do? Some kind of hardware resetting of the device, or ability to check if the card is even being read by the device?
TLDR - My NB1 unit doesn't add the loopdir folder to my SD card, which prevents me from completing the next steps to get it working.