Looks like a lot of people have this problem. Running Windows 10. tomtom connect installed (latest version, as have reinstalled just to be sure). All other issues working fine such as charging watch, syncing via the mobile to strava etc. - all good. However, I cannot get it to sync to playlists generated by windows media player. I'm ensuring they are m3u format and that it is searching in the root folder. I have checked they are in the root folder can play them in media player from there, and it works fine, but tomtom connect will not find them and so I cannot upload them to my watch.
PLEASE do not post the same reply you post to all of the similar comments. I've tried all your suggestions. They're not working. And I'm about to return my watch for a refund.

Look forward to hearing from you.
Comments
I have exactly the same problem, cannot put music onto my watch from my PC, it can't find the playlists!! I have tried everything. Tomtom are dealing with it at moment although I am still waiting for their solution. Amazon sent me a replacement when I explained the situation but the watch itself seems fine. So annoying!!!
https://en.discussions.tomtom.com/mysports-connectappswebsite-389/adding-music-to-my-adventurer-watch-1020008?postid=1153648
Regards,
Stuart.
After months and months and hours and hours I have finally managed to get some music on my watch! You are a superstar!!
So a simple thing as changing the format to MP3 works!
Thank you so much for helping me out - really appreciate it!!!!
Jackie
Note that there are no know problems currently requiring a patch. Any problems you have read have either been fixed, or were caused by other issues e.g. DRM, wrong format music etc.
Some things to note (in case you don't know already)
1. There are 4 ways to put playlists onto the watch from a Windows machine
- Using Windows Media Player to create the playlists
- Using iTunes to create playlists
- Using some other music manager and exporting the playlists as M3U/M3U8 playlist files and setting the 'Root music folder'
- Copying a folder of tracks into the 'music folder of the drive which is mounted when you connect the watch and then using the refresh icon on the the music page of Sports Connect to turn it into a playlist of music (playlist will have the same name as the folder
2. When creating playlists you can not use DRM music e.g. offline Spotify, or Apple Music
3. If using iTunes then the 'Share XML library with 3rd party applications option must be enabled.
4. Music must be in MP3 or AAC-LC, HE-AAC format.
Regards,
Stuart.
thanks for your assistance
Jamie
As per a link above, easiest way if WMP doesn't work for you is:
1. Create a new folder below the 'Music' folder on the watch
2. Name the folder whatever you want the playlist to be called
3. Copy music tracks into that folder
4. Start Sports Connect, or press the rescan music icon on the Music Page
5. The folder will then appear as a new playlist on the watch
Its not true that you cannot add or change the playlist after creation. Just alter the files and delete the m3u file and when you connect again, it will produce a new one.
I haven't tried it, but I guess you can then edit that in text manager to change the play order.
I hope I'll love this watch but the music has taken me so long today that I don't have time now to try it.
Superusers
Given all the extras I now love, such as hr monitor I doubt I'll return it but do you know another product as well specced?
Superusers
I had looked at Garmin but far too dear. Never heard of the other.
There's not much tech you can expect to be supported for long these days so I'd still recommend it.