Wrong Country and not accepting Postcode on Checkout screen — TomTom Community

Wrong Country and not accepting Postcode on Checkout screen

gbrown35gbrown35 Posts: 1 [New Traveler]
edited January 2019 in Map purchasing
I am in Australia and trying to renew my map subscription. When I go to the checkout screen the 'Country' field is displaying United Kingdom and is greyed out so I can't change it. I enter Australia in the 'Country of residence' and 'Country confirm' fields and I fill in my address details including my postcode in Australia. When I accept terms and conditions and click Continue the Postcode field is highlighted with the message 'Please enter a postcode'. I believe the form is expecting a UK postcode and this prevents me from proceeding with my order. How can I change the Country so that the form will accept an Australian postcode?


  • stephenfstephenf Posts: 3 [Apprentice Traveler]
    I have the same problem and have purchased a map update and still have not received it.
  • DW5DW5 Posts: 2 [Apprentice Traveler]
    I guess no one updates their software for Mazda Navigation. Hopefully Android and Apple will put TomTom out of business when it comes to built in automobile navigation systems
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