Wrong Country and not accepting Postcode on Checkout screen

gbrown35 Registered Users Posts: 1
New Traveler
edited August 2021 in Map purchase & installation
I am in Australia and trying to renew my map subscription. When I go to the checkout screen the 'Country' field is displaying United Kingdom and is greyed out so I can't change it. I enter Australia in the 'Country of residence' and 'Country confirm' fields and I fill in my address details including my postcode in Australia. When I accept terms and conditions and click Continue the Postcode field is highlighted with the message 'Please enter a postcode'. I believe the form is expecting a UK postcode and this prevents me from proceeding with my order. How can I change the Country so that the form will accept an Australian postcode?


  • stephenf
    stephenf Registered Users Posts: 3
    Apprentice Traveler
    I have the same problem and have purchased a map update and still have not received it.
  • DW5
    DW5 Registered Users Posts: 2
    Apprentice Traveler
    I guess no one updates their software for Mazda Navigation. Hopefully Android and Apple will put TomTom out of business when it comes to built in automobile navigation systems