Build In Smart Media System (Smart Car) - Lost SD Card — TomTom Community

Build In Smart Media System (Smart Car) - Lost SD Card

AsiaAsia Posts: 1 [New Traveler]
edited January 2019 in Built in car navigation

Maybe You can help me... I asked TomTom support and Mercedes Benz support without results.
During update - I lost my SD card with maps.
I don't have any backup (it's new car and first update)
1) I try to insert new card to car - without results
2) I try to initiate new card with TomToM MyDrive connect but he ask for usb connection to navigation
3) TomTom user support - send me to Mercedes support

Is there any chance to download image of original SD card?
Or how can I recreate file structure
Maybe I should order new SD card from TomTom ? but I can't find such option in shop.

Best regards


  • lampardlampard Posts: 5,189 Moderator
    Hi Asia,

    Welcome to the Community!

    Unfortunately, we only support updates via MyDrive Connect for Smart media systems. I would advise you to contact your car dealer for the SD card since issues with the memory card are handled by them.

Sign In or Register to comment.

Who's Online in this Category0