Build In Smart Media System (Smart Car) - Lost SD Card

Asia Registered Users Posts: 1
New Traveler
edited January 2019 in Built in car navigation

Maybe You can help me... I asked TomTom support and Mercedes Benz support without results.
During update - I lost my SD card with maps.
I don't have any backup (it's new car and first update)
1) I try to insert new card to car - without results
2) I try to initiate new card with TomToM MyDrive connect but he ask for usb connection to navigation
3) TomTom user support - send me to Mercedes support

Is there any chance to download image of original SD card?
Or how can I recreate file structure
Maybe I should order new SD card from TomTom ? but I can't find such option in shop.

Best regards


  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi Asia,

    Welcome to the Community!

    Unfortunately, we only support updates via MyDrive Connect for Smart media systems. I would advise you to contact your car dealer for the SD card since issues with the memory card are handled by them.