Update for TomTom Go for mobile error- 'Can't download the update: try again or cancel' — TomTom Community

Update for TomTom Go for mobile error- 'Can't download the update: try again or cancel'

stepashkastepashka Posts: 2 [Apprentice Traveler]

I start using TomTom Go for Mobile last summer. Since then I had the same issue with update at least two times.

I'm happily using it while at some time it wanted to update itself and it doesn't work. I also can't use it without update any more.
The symptoms was and is now exactly the same:
I run TomTom app. It says that it has an update for me. Then it says something like 'Can't download the update: try again or cancel'. If I try again the same issue appears. If I cancel downloading it show the screen 'loading app' forever and never starts.

Last autumn I had the same issue and I had to delete app and reinstall it from scratch. Then I have to download 1+ Gb of the maps again. I was at home with fast WiFi and I run app 1 day before the trip. So it was not critical but took me more than hour to run app again.

Today it happened again. The only difference is that I am abroad. I can't reinstall app and download updates because I do not have WiFi and mobile rates are high in roaming. I need to drive home tomorrow morning.

I do not have much words which I can use on this forum to ask app developers why they did the update this way?!!!!!

I'd appreciate if someone from TomTom support can help me till tomorrow morning.


  • stepashkastepashka Posts: 2 [Apprentice Traveler]
    While I was writing the question I was trying to install that badly written update, restarted phone some times and now when I run TomTom it congratulates me with a new version and suggest to download a map.

    I have to drive from Italy through Switzerland, Austria and Germany back to the Netherlands.

    How can I download all these maps with the roaming internet?!!!! Each one for the countries is around 1G or whole Central Europe is 2.7 Gb.

    This situation really sucks.
  • [Gelöschter Benutzer][Gelöschter Benutzer] Posts: 5,321 [Supreme Trailblazer]
    Single country maps are useless you need Central Europe. Look for a WiFi Hotspot where you can download this map (if it's not too late).
    Your problems with updates you should discuss when you are back home.
Sign In or Register to comment.

Who's Online in this Category0