Help - Purchased Map & LIVE service still not available after 48 hours — TomTom Community

Help - Purchased Map & LIVE service still not available after 48 hours

MummyCMummyC Posts: 1 [New Traveler]
I purchased a UK map update and a LIVE service on 16th Feb and these updates are still not available in MyDrive Connect.

I have uninstalled and re-installed MyDrive Connect and re-booted PC.

My device is a Blue&Me 2 LIVE Fiat supplied Unit.

Can someone in support please help?

Comments

  • ZsoltZsolt Posts: 36,007
    Superusers
    They have some issues with purchases now. They will pick it up on Monday and fix it.
  • NikhileshNikhilesh Posts: 416
    Staff
    Hello MummyC,

    Welcome to the Community :)

    I have activated the LIVE service & UK Map update on your account.

    I have also sent you an confirmation e-mail.

    Should you have further questions about this, please revert back on the same incident so I can help you better.

    If you're satisfied that your question has been answered, please mark this topic as solved.

    Regards,
    Nikhilesh
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