Help - Purchased Map & LIVE service still not available after 48 hours

MummyC
MummyC Registered Users Posts: 1
New Traveler
I purchased a UK map update and a LIVE service on 16th Feb and these updates are still not available in MyDrive Connect.

I have uninstalled and re-installed MyDrive Connect and re-booted PC.

My device is a Blue&Me 2 LIVE Fiat supplied Unit.

Can someone in support please help?

Comments

  • Zsolt
    Zsolt Posts: 36,017
     Superuser
    They have some issues with purchases now. They will pick it up on Monday and fix it.
  • Nikhilesh
    Nikhilesh Staff Posts: 416
    Hello MummyC,

    Welcome to the Community :)

    I have activated the LIVE service & UK Map update on your account.

    I have also sent you an confirmation e-mail.

    Should you have further questions about this, please revert back on the same incident so I can help you better.

    If you're satisfied that your question has been answered, please mark this topic as solved.

    Regards,
    Nikhilesh