Mazda NB1 loosing favourites
I removed the card from the car. Without starting Home. I copied the full contents of the NB1 card and saved the contents on a disk on the PC.
I then performed the home upgrade to obtain the latest map in my case EUROPE the program HOME would not let me perform an update before it had performed an update of itself which took it to version 22.214.171.1244 (it appears that I get an update of home most times I try to perform an update.)
I then updated the nNB1 card which gave me map V985 8197. I then copied all the files from the card again to another safe disk on the PC to another safe disk on the PC.
I took the nb1 card back to the car inserted it and found my favourites had gone again.
I took the card out again went back to the PC formatted the card and copied all the files from the disk where I has saved them earlier back to the card and went back to the car and now the favourites are all back again. but with old map.
I took the card back to the PC and copied the EUROPE folder ( which holds the maps for us) from the safe place I had saved them after the home update of the card, placed the folder on the NB1 card, went back to the car and I now have my favourites and the latest map. TOMTOM should note that the users are not causing the loss of the favourites by taking the card out incorrectly as this proves the favourites are on the card when the card is updated and the favourites are not on the card once the upgrade is carried out.
also that as the card has been formatted and has had Microsoft scan performed on it there is probably no errors on the card.
The full details from my NB1 status page on the car are as follows
DEV DPxxxxNxxxxx (0) 97.3
APP 10.855.2319141.542 (0) (1815 30/5/2016
BACKUP FS 974588
GPS GWS 3.2. 5TT3 -CRC 3.301.06- C34P300
MAP EUROPE V985 8197 ( that is after my copying map latter.
PLEASE FIX THIS PROBLEM ONCE AND FOR ALL TOMTOM.
Mod edit: Please do not any personal details on public forum!