App can not connect to TomTom. Please verify your internet connection. TomTom GO Mobile v1.14.1

MVDZ
MVDZ Registered Users Posts: 1
New Traveler
edited January 2019 in TomTom GO Navigation app for Android™
After updating to TomTom Go v.1.14.1, I cannot longer use the app.
The app cannot to TomTom.Check your internet conection.
I have a subscription that ends somewhere march 2018. I use the app quite regulary.
Please give a solution to solve this problem. I have seen in lots of newsgroups that I am not the only one. So, TomTom, GO!

Comments

  • Zsolt
    Zsolt Posts: 36,014
    Superuser
    Have you tried to restart the phone?
  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    https://en.discussions.tomtom.com/ask-a-question-469/huawei-p9-app-can-not-connect-to-tomtom-check-internet-connection-mobile-1018918?postid=1148137
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi MVDZ,

    Welcome to the Community!

    Please, follow the steps below to sort this out:

    1. Uninstall the app
    2.Clear cache data for the following apps

    - Google Play services
    - GooglePlay store
    - Google servicesFramework

    3. Set the time to "automatic"
    4. Restart the phone (this is important)
    5. After the phone restarts check and make sure your internet browser has access to the internet with wifi and/or 3g/4g
    6. Download a fresh copy of the app from the Google Play store

    Please, post back here if this doesn't help you sort this out so that we can help you further.

    Cheers, Mikko
  • Zsolt
    Zsolt Posts: 36,014
    Superuser
    Is the Belgian language issue solved in this release?
  • r_dg
    r_dg Registered Users Posts: 2
    Apprentice Traveler
    Same problem with Sony Xperia z5
  • r_dg
    r_dg Registered Users Posts: 2
    Apprentice Traveler
    r_dg wrote:
    Same problem with Sony Xperia z5
    I've already tried the solution suggested by MikkoK but it doesn't works.
    thank you
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi r_dg,

    Welcome to the Community!

    I'm sorry to here these troubleshooting steps didn't help you! I've logged you case to be reported to the product team.

    Unfortunately, I don't have further troubleshooting tips at the moment. I'd recommend you to contact Customer Service for further assistance.

    Cheers, Mikko

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