is every headset affected all the time ?? (hoarse voice)
is every unit a problem with the hoarse voice all the time ?? are there workarounds?? volume level, or anything ?
please this isn't a bash on tomtom, it is what it is, i'm just trying to get a feel if it makes any sense to look at a headset or not. (apt-x missing is another big reason i have not gotten one, and i use custom molded headphones.)
thanks much !!
Comments
Superuser
I have a sena 20s and just disabled the voice guidance and use it only for alerts, unless I'm somewhere I really don't know how to drive, then I just enable it back using the quick settings.
a fix is supposedly in works, but no promises have been made yet.
Superuser
Be sure that every BlueTooth feature is used as Thomas mentioned above...
Is that with the Bluetooth data connection on - and not just the ability to have phone calls?
Correct, including bluetooth tethering and bluetooth headset.
Superuser
Superuser
Thanks for your feedback regarding this issue!
I'd like to remind that the issue we're talking about is one where you get bad audio quality through your headset when a phone is connected for TomTom Services. Any other headset connection and/or audio quality issue should be dealt with separately.
@ Thomas: I talked to the product team about this issue, specifically that you have now bad audio quality also without phone connected. They were interested to hear if the audio quality ever restored after being used for a while? Are the sounds ok through the speaker of your device?
@ Jelle: Could you also state the phone model and OS version, as well as your headset model, please?
Cheers, Mikko
i have yet to purchase a headset, but thank you for looking into this some more.
Additional info. Because I had problems that TomTom 400 could not find Phone contacts, I removed the bluetooth connection. I paired again. Now the voices are good. Maybe in the last update of TomTom 400 is a issue. And problably could resolve by paring again the bluetooth.
Before the last update I had never a problem.
Thanks for coming back and I'm glad to hear you got it sorted!
Removing the pairings from all devices, resetting them and re-pairing them indeed solves this for most. Any updates on these devices may cause a problem with the connection if the update included a change in Bluetooth® connectivity - and the v16.601 update did. In such most cases re-pairing is effective.
Cheers, Mikko
Or the Bluetooth communication protocol is not stable?
I have emailed customer support. But I read on this forum also no good hopes for any solution. Maybe tomtom should buy some bluetooth headsets like sena smh-series 5 and do some tests.
I like the device but bluetooth connection is very bad developed and no solution for so long time.
If you have to drive for a whole day with bad sound, that's terrible.
One of the users states, that ALL bluetooth headsets are affected, when connected to a phone and retrieving traffic information.
I have a Nolan Bluetooth Kit 3 + connected to my Rider 40, which is retrieving traffic info via my Samsung Galaxy S6 Edge.
It is NOT affected. No hoarse voice. Period!
I'm sorry to hear the issues is back!
Could you try re-pairing again, please? As mentioned above, that's very likely to solve it again since you're experiencing this after the software update.
Just to further clarify here, the issue is not with particular headsets but with particular headset and phone combinations. Their firmware/OS versions may also be a factor. The last I heard from the product team, they had some possible solutions in sight. I can't promise you anything concrete, but they're testing their findings as we speak and hopefully we'll see some improvement soon
Cheers, Mikko
Rider 400 (17.01)
Samsung Note 2 (GT-N7100)
Sena 10U
http://www.philips.com.au/c-p/SHQ6500CL_00/bluetooth-sports-headphones
Because my warranty runs out in july, i decided to give TOMTOM a call, and asked them to setup a repair of my unit.
I must say that i was impressed of how kind and friendly the supporter was. She said that the problem was known on their repair centre, and that the problem with the bad sound was fixed every time the units came return from their repair centre.
So she arranged a UPS pickup on my workplace in Copenhagen. Next day (yes, NEXT day) it was arrived in the repair centre in Romania!
On TOMTOM's webpage i was able to follow the status of the case, and saw that the GPS was repaired next business day and returned via UPS on friday. Because of the weekend in Denmark the package was delivered at my frontdoor around 12 o'clock. All within five days totally. Thats impressive, i think.
I was pretty curious to find out what was changed and repaired when the unit was back. The repair note says that the complete touch/LCD assembly has been changed, the unit tested and returned. ("4.3" CNI/TMA463 LCM Assembly Ref" as stated on the repair report)
All at no cost. I think that there might be som Bluetooth hardware or electrical noice related to this LCD panel.
Now i have been testing the GPS with two different headsets for around 2 hours of driving, without any bad sound at all.
Nice clear sound without any problems. Even phone calls was loud and clear.
So until further i'm extremely satisfied with the repair, and would suggest other users experiencing these problems to contact TOMTOM.
And no, i do not work or have relations to TOMTOM :-)
/Kenneth Holm - Denmark