New update is broken!

vale09022014
vale09022014 Registered Users Posts: 25
Prominent Wayfarer
With the last update tomtom go mobile not work!!
The app remain blocked on the splash screen!!!
Samsung J7

PS: i tried to remove all the cache..all the files, uninstalled and reinstalled it...nothing.. not work!!
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Comments

  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi vale09022014,

    This issue is addressed in the v1.15 release. We've released it now to 20 % of users and will continue the release as soon as we make sure there are no major issues with it. I'll announce it here as soon as it's available for everyone.

    Cheers, Mikko
  • vale09022014
    vale09022014 Registered Users Posts: 25
    Prominent Wayfarer
    now i can't use TomTom! for my job is a damage :-/
  • reznekgergo
    reznekgergo Registered Users Posts: 10
    Outstanding Explorer
    Hello MikkoK,
    I have been in touch with Customer Service with the same error (app cannot connect to TomTom. Check your phone's internet connection). Care reference: 2588 [Incident: 170207-xxxxxxx].
    After your post here I went to see Play Store and can see that only version 1.14.1 is available but latest updated on 15th February 2017, 2 days ago. Is this update include fix for the issue?
    Just for the record, I have tried all step a week ago (uninstall, log off, delete files, restart, log back, reinstall) but was no success. Should this new update work or shall I wait until I can see version 1.15?
    Many thanks!
    Gergo

    Mod edit: Please don't post personal information on a public forum.Thanks!
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Gergo,

    Welcome to the Community!

    I believe the date is for last update of the page, not the app. V1.15 is not available for everyone yet. I'll announce it here as soon as it is so stay tuned :D

    Cheers, Mikko
  • otas_pe
    otas_pe Registered Users Posts: 84
    Outstanding Wayfarer
    MikkoK wrote:
    Hi vale09022014,

    This issue is addressed in the v1.15 release. We've released it now to 20 % of users and will continue the release as soon as we make sure there are no major issues with it. I'll announce it here as soon as it's available for everyone.

    Cheers, Mikko

    I have app out of order since 1.14 release, more than 2 months. It is nice that there is 1.15 for 20% of users but not for affected users as me.TomTom, anymore after my purchase will finishes. Very poor support, very slow development.
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi otas_pe,

    I understand your frustration! Unfortunately, we're able to target the phased releases like that. But it shouldn't be long until the full release :D

    Cheers, Mikko
  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    MikkoK wrote:
    We've released it now to 20 % of users and will continue the release as soon as we make sure there are no major issues with it.
    As I don't see any feedback I guess you selected the wrong 20 %.:D
  • JvdZ
    JvdZ Registered Users Posts: 82
    Supreme Navigator
    I have it running since yesterday without issues, but didn't have any with 1.14.x either. :)

    Jos
  • reznekgergo
    reznekgergo Registered Users Posts: 10
    Outstanding Explorer
    Thanks Mikko.
    Can you estimate the wait for the new release of version 1.15? Can it take weeks, months, maybe just few days?
    Thanks, Gergo
  • Zsolt
    Zsolt Posts: 36,014
    Superuser
    Usually it takes a few days only between partial and full release, if there is no major issue to roll back the update. I suppose it is either in alphabetical or other order, or random X amount of users.
  • Zsolt
    Zsolt Posts: 36,014
    Superuser
    @vale09022014: Have you tried to restart your phone?
  • JvdZ
    JvdZ Registered Users Posts: 82
    Supreme Navigator
    Zsolt wrote:
    I suppose it is either in alphabetical or other order, or random X amount of users.
    Don't think it is alphabetical as my lastname is pretty much towards the end of the alphabet.
    This is one of the first times I am in the initial group as I usually read about new releases here first before I get it presented.
    Maybe it is just the first 20% of users for which the "check for app updates" is ran by the playstore app?

    Jos
  • vondes
    vondes Registered Users Posts: 2
    New Seeker
    Hi, I have another problem. I updated my galaxy a5 in Android 6.0.1, but stopped working call recorder. Can anyone tell me what is the problem?
    Put Now spyware application, it records the calls, but I am afraid of him.
  • IanS100
    IanS100 Registered Users Posts: 302
    Supreme Navigator
    reznekgergo: Should this new update work or shall I wait until I can see version 1.15?

    At the current rate of development you may have to wait for version 6 to be released :)
  • reznekgergo
    reznekgergo Registered Users Posts: 10
    Outstanding Explorer
    Hi,
    This morning v1.15 is available for me. Question to all experts: shall we just download or would you suggest to delete cache, restart, etc before downloading?
    Thanks, Gergo
  • reznekgergo
    reznekgergo Registered Users Posts: 10
    Outstanding Explorer
    [At the current rate of development you may have to wait for version 6 to be released :)[/quote]

    I am using go mobile app for Android, new release of v1.15 is now available, should this work?
  • reznekgergo
    reznekgergo Registered Users Posts: 10
    Outstanding Explorer
    Hi,
    question to all experts: as v1.15 is now available for me, shall I proceed with installing the app, or would you recommend to carry out other procedures before installing e.g. clear cache, log off, restart, anything?
    Is v1.15 was developed to fix "cannot connect to Tomtom. Check your internet connection" and similar issues? Is it safe to install now?
    Many thanks.
    Gergo
  • Zsolt
    Zsolt Posts: 36,014
    Superuser
    Works for me without a hitch. However can't say how your phone would behave.
  • reznekgergo
    reznekgergo Registered Users Posts: 10
    Outstanding Explorer
    Zsolt wrote:
    Works for me without a hitch. However can't say how your phone would behave.

    Thanks Zsolt. Did you have the same error as me?
    Gergo
  • Zsolt
    Zsolt Posts: 36,014
    Superuser
    Nope.
  • reznekgergo
    reznekgergo Registered Users Posts: 10
    Outstanding Explorer
    Zsolt wrote:
    Nope.

    Can anyone confirm that fresh install of v1.15 works after having the error of "cannot connect to Tomtom. Check your internet connection" of previous version (1.14)?
    I had this error with fresh install of v1.14 even after trying all troubleshooting advised here.
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi reznekgergo,

    I'd recommend you to just update the app in the normal way. Should you run into any problems, please post back here so that we can help you :D

    Cheers, Mikko
  • Zsolt
    Zsolt Posts: 36,014
    Superuser
    Usually rebooting the phone helps. Also what language do you use on the phone/app?
  • reznekgergo
    reznekgergo Registered Users Posts: 10
    Outstanding Explorer
    Zsolt wrote:
    Usually rebooting the phone helps. Also what language do you use on the phone/app?

    Köszi Zsolt. I am using English. as the device's default setting anyway. Do you suggest to reboot the phone after installing the app from Play Store and before opening the app? Or before installing?
    Thanks, Gergo
  • Zsolt
    Zsolt Posts: 36,014
    Superuser
    It should make no difference really. However when you start the app and experience the issue, definitely restart it. Also make sure that you use either Wi-Fi or mobile data, but not both.