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MikkoKPosts: 23,905 Retired Community Managers and Staff
Hi vale09022014,
This issue is addressed in the v1.15 release. We've released it now to 20 % of users and will continue the release as soon as we make sure there are no major issues with it. I'll announce it here as soon as it's available for everyone.
Hello MikkoK,
I have been in touch with Customer Service with the same error (app cannot connect to TomTom. Check your phone's internet connection). Care reference: 2588 [Incident: 170207-xxxxxxx].
After your post here I went to see Play Store and can see that only version 1.14.1 is available but latest updated on 15th February 2017, 2 days ago. Is this update include fix for the issue?
Just for the record, I have tried all step a week ago (uninstall, log off, delete files, restart, log back, reinstall) but was no success. Should this new update work or shall I wait until I can see version 1.15?
Many thanks!
Gergo
Mod edit: Please don't post personal information on a public forum.Thanks!
0
MikkoKPosts: 23,905 Retired Community Managers and Staff
Hi Gergo,
Welcome to the Community!
I believe the date is for last update of the page, not the app. V1.15 is not available for everyone yet. I'll announce it here as soon as it is so stay tuned
This issue is addressed in the v1.15 release. We've released it now to 20 % of users and will continue the release as soon as we make sure there are no major issues with it. I'll announce it here as soon as it's available for everyone.
Cheers, Mikko
I have app out of order since 1.14 release, more than 2 months. It is nice that there is 1.15 for 20% of users but not for affected users as me.TomTom, anymore after my purchase will finishes. Very poor support, very slow development.
0
MikkoKPosts: 23,905 Retired Community Managers and Staff
Hi otas_pe,
I understand your frustration! Unfortunately, we're able to target the phased releases like that. But it shouldn't be long until the full release
Usually it takes a few days only between partial and full release, if there is no major issue to roll back the update. I suppose it is either in alphabetical or other order, or random X amount of users.
I suppose it is either in alphabetical or other order, or random X amount of users.
Don't think it is alphabetical as my lastname is pretty much towards the end of the alphabet.
This is one of the first times I am in the initial group as I usually read about new releases here first before I get it presented.
Maybe it is just the first 20% of users for which the "check for app updates" is ran by the playstore app?
Hi, I have another problem. I updated my galaxy a5 in Android 6.0.1, but stopped working call recorder. Can anyone tell me what is the problem?
Put Now spyware application, it records the calls, but I am afraid of him.
Hi,
This morning v1.15 is available for me. Question to all experts: shall we just download or would you suggest to delete cache, restart, etc before downloading?
Thanks, Gergo
Hi,
question to all experts: as v1.15 is now available for me, shall I proceed with installing the app, or would you recommend to carry out other procedures before installing e.g. clear cache, log off, restart, anything?
Is v1.15 was developed to fix "cannot connect to Tomtom. Check your internet connection" and similar issues? Is it safe to install now?
Many thanks.
Gergo
Can anyone confirm that fresh install of v1.15 works after having the error of "cannot connect to Tomtom. Check your internet connection" of previous version (1.14)?
I had this error with fresh install of v1.14 even after trying all troubleshooting advised here.
0
MikkoKPosts: 23,905 Retired Community Managers and Staff
Hi reznekgergo,
I'd recommend you to just update the app in the normal way. Should you run into any problems, please post back here so that we can help you
Usually rebooting the phone helps. Also what language do you use on the phone/app?
Köszi Zsolt. I am using English. as the device's default setting anyway. Do you suggest to reboot the phone after installing the app from Play Store and before opening the app? Or before installing?
Thanks, Gergo
It should make no difference really. However when you start the app and experience the issue, definitely restart it. Also make sure that you use either Wi-Fi or mobile data, but not both.
Comments
This issue is addressed in the v1.15 release. We've released it now to 20 % of users and will continue the release as soon as we make sure there are no major issues with it. I'll announce it here as soon as it's available for everyone.
Cheers, Mikko
I have been in touch with Customer Service with the same error (app cannot connect to TomTom. Check your phone's internet connection). Care reference: 2588 [Incident: 170207-xxxxxxx].
After your post here I went to see Play Store and can see that only version 1.14.1 is available but latest updated on 15th February 2017, 2 days ago. Is this update include fix for the issue?
Just for the record, I have tried all step a week ago (uninstall, log off, delete files, restart, log back, reinstall) but was no success. Should this new update work or shall I wait until I can see version 1.15?
Many thanks!
Gergo
Mod edit: Please don't post personal information on a public forum.Thanks!
Welcome to the Community!
I believe the date is for last update of the page, not the app. V1.15 is not available for everyone yet. I'll announce it here as soon as it is so stay tuned
Cheers, Mikko
I have app out of order since 1.14 release, more than 2 months. It is nice that there is 1.15 for 20% of users but not for affected users as me.TomTom, anymore after my purchase will finishes. Very poor support, very slow development.
I understand your frustration! Unfortunately, we're able to target the phased releases like that. But it shouldn't be long until the full release
Cheers, Mikko
Jos
Can you estimate the wait for the new release of version 1.15? Can it take weeks, months, maybe just few days?
Thanks, Gergo
Superusers
Superusers
This is one of the first times I am in the initial group as I usually read about new releases here first before I get it presented.
Maybe it is just the first 20% of users for which the "check for app updates" is ran by the playstore app?
Jos
Put Now spyware application, it records the calls, but I am afraid of him.
At the current rate of development you may have to wait for version 6 to be released
This morning v1.15 is available for me. Question to all experts: shall we just download or would you suggest to delete cache, restart, etc before downloading?
Thanks, Gergo
I am using go mobile app for Android, new release of v1.15 is now available, should this work?
question to all experts: as v1.15 is now available for me, shall I proceed with installing the app, or would you recommend to carry out other procedures before installing e.g. clear cache, log off, restart, anything?
Is v1.15 was developed to fix "cannot connect to Tomtom. Check your internet connection" and similar issues? Is it safe to install now?
Many thanks.
Gergo
Superusers
Thanks Zsolt. Did you have the same error as me?
Gergo
Superusers
Can anyone confirm that fresh install of v1.15 works after having the error of "cannot connect to Tomtom. Check your internet connection" of previous version (1.14)?
I had this error with fresh install of v1.14 even after trying all troubleshooting advised here.
I'd recommend you to just update the app in the normal way. Should you run into any problems, please post back here so that we can help you
Cheers, Mikko
Superusers
Köszi Zsolt. I am using English. as the device's default setting anyway. Do you suggest to reboot the phone after installing the app from Play Store and before opening the app? Or before installing?
Thanks, Gergo
Superusers