Speed camera purchase is "inprogress" after 24 hours

stargazerdisco
stargazerdisco Registered Users Posts: 1
New Traveler
edited January 2019 in TomTom Services
How come I'm still getting the "in progress" notice 24 hours after buying the product. I understand that by buying through paypal can take a bit longer but really24 hours?. The money has come out of my account and I have the confirmation email, so before I start thinking this might be FRAUD please can I have my goods (Sale of Goods act 1979)?
TomTom advertising on speed camera purchase BUY, DOWNLOAD, GO. Yeah Right!!! First time I've ever done this with TomTom so far totally unimpressed with service Please fix Thank you

Comments

  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    Normally it works right away. This weekend I've seen a few other people with the same issue. Wait till tomorrow and it might kick in. Otherwise give them a call or drop them a mail and they will get it right.
  • singhapat
    singhapat Registered Users Posts: 9
    Apprentice Traveler
    I had brought the product (Speech Camera ) and waiting for two days getting the "in progress" after on 13 Feb 2017 it has change to complete . I have the confirmation email, and invoice. Now I try to update my Tom Tom Go 600 for full day, It does not update. It shows expired.
  • dhn
    dhn Posts: 33,388
     Superuser
    Nothing in the 'content' tab? Scroll all the way down to see if there is a camera file to install.

    Support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • javok
    javok Registered Users Posts: 1
    Apprentice Traveler
    I have this problem too. Paid via Paypal to renew my subscription for camera updates but nothing has happened when I connect my device. Got my order confirmation via email but my device has not updated.
  • singhapat
    singhapat Registered Users Posts: 9
    Apprentice Traveler
    Thank dhn Elite Vanguard, I Scroll down, it has the files. I installed but on screen still show renew and update speech camera every time.
  • Nikhilesh
    Nikhilesh Staff Posts: 416 Staff
    Hello javok,

    Welcome to the Community :)

    I have picked up this issue from here and a confirmation email has been sent.

    Please reply on the same incident incase you have further questions.

    Hope this helps !

    Regards,
    Nikhilesh
  • Shortlands Shopper
    Shortlands Shopper Registered Users Posts: 2
    Apprentice Traveler
    I am getting this issue myself and although I still had 2 month camera update subscription on my account, TOm Tom took that feature off my device and left me us a horrible position on a long journey this weeks as they didn't even tell me!
  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    They don't really remove features on the go. Best to check with their Customer Services, what happened.
  • Shortlands Shopper
    Shortlands Shopper Registered Users Posts: 2
    Apprentice Traveler
    You would indeed think that, I called them today and they made little sense other than I am the first to report this and 2nd tier support changed some settings on my account, no real explanation as to why it happened so far. I then was sent an email that made little sense as I cannot get to this settings bit by right clicking the icon on desktop or start menu. I would have considered myself fairly IT Savvy until I saw these instructions and now I seem a little lost, so will be awaiting their reply to my ticket.:?

    If your navigation device is connected to the computer, disconnect it.

    Right click the MyDrive Connect icon ( or ) in the Windows notification area or Apple menu bar and then select > Settings.

    Select the tab Downloads.

    Click Empty download folder.

    Click Save settings.

    Restart MyDrive Connect.
  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    You need to start up the MyDrive Connect software, then in the lower right corner, next to the clock (if you use Windows), there is an icon for MyDrive Connect (the two hands in the circle). You need to do a right click on that one.
  • Bartdude
    Bartdude Registered Users Posts: 5
    Master Explorer
    I tried to purchase the speed camera update, first try I never got an email confirmation so I checked my purchases and nothing there so I purchased it again, still no email but this time it read two purchases and in progress but no download! That was yesterday evening so I email support, today it only shows my old purchases and still nothing from support? last 2 years I never had any problems.
  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    Is the mail not in the spam/junk folder by any chance? Also you can show them some sort of statement (CC, PayPal) as a proof.
  • Bartdude
    Bartdude Registered Users Posts: 5
    Master Explorer
    Zsolt wrote:
    Is the mail not in the spam/junk folder by any chance? Also you can show them some sort of statement (CC, PayPal) as a proof.

    No nothing in junk/spam, only email I had came after I started a ticket to support.
  • Bartdude
    Bartdude Registered Users Posts: 5
    Master Explorer
    So further update, 2 payments for £19.99 taken from my bank account but nothing showing on my TomTom account. Think TomTom have a serious problem with purchasing updates/add-on's from there web store! Sent a screen shot from online banking to support see where that goes.
  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    They will put it right. It might be a faster resolution over the phone.