Can I change my username? — TomTom Community

Can I change my username?

henri789henri789 Posts: 21 [Outstanding Explorer]
edited January 2019 in Travel lounge
Is it possible to change my user name as it is very similar to another user name I use elsewhere

Comments

  • VikramKVikramK Posts: 12,688 Moderator
    Hi emma1976

    I can help you with this, however, I will have to check if the username you wish to use is not taken already.

    Let me know which username you wish to use so I can check?

    Regards
    Vikram
  • NiallNiall Posts: 11,015
    Superuser
    @emma1976

    Try here https://www.tomtom.com/en_gb/account/details.html

    Click on "Change username" and then enter your new name twice and "save"
  • henri789henri789 Posts: 21 [Outstanding Explorer]
    Cannot see change user name
  • NiallNiall Posts: 11,015
    Superuser
    @emma1976

    You have to log in with your profile email address
  • henri789henri789 Posts: 21 [Outstanding Explorer]
    I have logged in using my email address which is where I am now.As soon as I sign in what do I look for.Have tried edit account but no option there.
  • dhndhn Posts: 33,362
    Superusers
    Try calling support and have them talk you through the appropriate screens while you are on the phone with them:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • NiallNiall Posts: 11,015
    Superuser
    @emma1976

    After you login here https://www.tomtom.com/en_gb/account/details.html

    you should get a screen like this94169362-8f03-411a-8e2e-41860dd2ce73.jpg
  • henri789henri789 Posts: 21 [Outstanding Explorer]
    When I sign in I get the following
  • NiallNiall Posts: 11,015
    Superuser
  • henri789henri789 Posts: 21 [Outstanding Explorer]
    clicked on your link then signed in then clicked on change user name then repeat then save.Then I get a message saying.
    We did not recognise this as an email address please check if you have used the correct format.The 2nd is the one about the email address.Where would I enter the email address as only spaces for user names
  • NiallNiall Posts: 11,015
    Superuser
    @emma1976

    Sorry that you have been given the run around. All I can think of is to report this to Customer Services and ask them to change it from their end

    CS United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • NiallNiall Posts: 11,015
    Superuser
    Have raised a support ticket on this bug in the script of https://www.tomtom.com/en_gb/account/details.html#profile
    Ticket 170211-001540
  • VikramKVikramK Posts: 12,688 Moderator
    Hi emma1976

    Let me know which username you wish to use so I can change? I will have to check if the username you wish to use is not taken already.

    Regards
    Vikram
  • NiallNiall Posts: 11,015
    Superuser
    @VikramK

    There is a major bug in the script that thinks that a user is entering an email address not a username and even if you enter a valid email address as a user name nothing is saved :( That is the subject of my support ticket plus other anomalies of that page
  • VikramKVikramK Posts: 12,688 Moderator
    Hi Niall

    I had a contact from the customer service about this as well today.

    Frankly speaking, I have not tried the process to change the username before so I am not very sure about it. But I will check this will Mikko and then post here.

    Thanks and regards
    Vikram
  • henri789henri789 Posts: 21 [Outstanding Explorer]
    henri789
  • henri789henri789 Posts: 21 [Outstanding Explorer]
    I would like the name to be henri789
  • VikramKVikramK Posts: 12,688 Moderator
    henri789 wrote:
    I would like the name to be henri789

    Done.....
  • henri789henri789 Posts: 21 [Outstanding Explorer]
    Thanks for changing my user name much appreciated.
  • KelsternKelstern Posts: 17 [Outstanding Explorer]
    I have the same issue. Is it possible to change me from imp1971 to Kelstern ? :?
  • VikramKVikramK Posts: 12,688 Moderator
    Hi Kelstern

    Its done:)

    Regards
    Vikram
  • KelsternKelstern Posts: 17 [Outstanding Explorer]
    Great. Thanks
  • canoeist01canoeist01 Posts: 3 [Apprentice Traveler]
    I have the same issue. Is it possible to change my user name from Nesbitt to canoeist01?
  • lampardlampard Posts: 5,601 Moderator
    canoeist01 wrote:
    I have the same issue. Is it possible to change my user name from Nesbitt to canoeist01?

    Done!
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