Can I change my username?

henri789

Is it possible to change my user name as it is very similar to another user name I use elsewhere

VikramK

Hi emma1976

I can help you with this, however, I will have to check if the username you wish to use is not taken already.

Let me know which username you wish to use so I can check?

Regards
Vikram

Niall

@emma1976

Try here https://www.tomtom.com/en_gb/account/details.html

Click on "Change username" and then enter your new name twice and "save"

henri789

Cannot see change user name

Niall

@emma1976

You have to log in with your profile email address

henri789

I have logged in using my email address which is where I am now.As soon as I sign in what do I look for.Have tried edit account but no option there.

dhn

Try calling support and have them talk you through the appropriate screens while you are on the phone with them:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Niall

@emma1976

After you login here https://www.tomtom.com/en_gb/account/details.html

you should get a screen like this

henri789

When I sign in I get the following

Niall

@emma1976

Did you click on this link? https://www.tomtom.com/en_gb/account/details.html

henri789

clicked on your link then signed in then clicked on change user name then repeat then save.Then I get a message saying.
We did not recognise this as an email address please check if you have used the correct format.The 2nd is the one about the email address.Where would I enter the email address as only spaces for user names

Niall

@emma1976

Sorry that you have been given the run around. All I can think of is to report this to Customer Services and ask them to change it from their end

CS United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Niall

Have raised a support ticket on this bug in the script of https://www.tomtom.com/en_gb/account/details.html#profile

Ticket 170211-001540

VikramK

Hi emma1976

Let me know which username you wish to use so I can change? I will have to check if the username you wish to use is not taken already.

Regards
Vikram

Niall

@VikramK

There is a major bug in the script that thinks that a user is entering an email address not a username and even if you enter a valid email address as a user name nothing is saved That is the subject of my support ticket plus other anomalies of that page

VikramK

Hi Niall

I had a contact from the customer service about this as well today.

Frankly speaking, I have not tried the process to change the username before so I am not very sure about it. But I will check this will Mikko and then post here.

Thanks and regards
Vikram

henri789

henri789

henri789

I would like the name to be henri789

VikramK

henri789 wrote:

I would like the name to be henri789

Done.....

henri789

Thanks for changing my user name much appreciated.

Kelstern

I have the same issue. Is it possible to change me from imp1971 to Kelstern ? :?

VikramK

Hi Kelstern

Its done:)

Regards
Vikram

Kelstern

Great. Thanks

canoeist01

I have the same issue. Is it possible to change my user name from Nesbitt to canoeist01?

lampard

canoeist01 wrote:

I have the same issue. Is it possible to change my user name from Nesbitt to canoeist01?

Done!