TomTom GO Mobile was working, now showing as incompatible device

DexterDog Registered Users Posts: 2
Apprentice Traveler
Hi Everybody,

I have a HTC Desire 610 which I had TomTom GO Mobile (also known as TomTom GPS Navigation Traffic) running fine on it.

I have stopped using it as a phone and thought I might just use it as a GPS, so I did a factory reset on the phone to clean up the phone. After performing the factory reset, I can no longer find "TomTom GPS Navigation Traffic" in Google Play. If I go to Google Play on a PC and find it there and choose to install it, it says my device is incompatible.

The phone is running Android v4.4.2, has a screen resolution of 540 x 960 pixels and has plenty of storage space, so it meets all the requirements.

The annoying thing is that it was working and I only recently purchased a new subscription for the app.

I should have stuck to the old saying "if it ain't broke, don't fix".

Does anybody have any suggestions?


  • DexterDog
    DexterDog Registered Users Posts: 2
    Apprentice Traveler

    After updating Google Play Services and rebooting the device several times, it has now become available to my device in Google Play.
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi DexterDog,

    Welcome to the Community!

    I'm glad to hear you got it sorted and thanks for sharing the solution! :D

    Please, post back here should you have any further questions.

    Cheers, Mikko