Renault R-Link

Is it that the system is not just satnav, but also multimedia?
As a non multimedia user, I am suffering the consequences of this so-called support. Maybe the music, email, etc performance is great, I wouldn't know, because I don't use anything other than the satnav and the (unstable) hands free phone bluetooth connection. My new van came complete with an old map on 1st August 2013, with a latest map guarantee for 90 days, which eventually took 6 months of tribulations too long and convoluted via Renault support to relate here, resolved by the dealership actually purchasing the latest map for me as opposed to me getting it under the LMG. I spent many months trying to get Renault support to resolve several problems with the satnav and HD Traffic system, some were resolved, but I gave up in the end.
I then bought new maps at every opportunity, until I got map v955 in November 2015. Since then, no new maps have been made available on the Renault website. Their support people say that their maps are not the same as TomTom maps and the map version numbers are not the same, so my complaints about up to date maps are unjustified. Yet TomTom's publicity is forever telling us (for my four other different PNDs) that maps change all the time and updates are therefore essential to keep me on the right track. So who's kidding whom? The nav system is TomTom, complete with HD Traffic and every time I've bought maps and Live Services it has been under the TomTom banner.
What I can't really understand is how TomTom can continue with Renault whilst this situation persists - it certainly is no advert for TomTom products.
Comments
Superusers
and on top, Renault sell a Map-Update-Service for One Year (Europe) for 119,-€. With "up to" four Updates per year. I ask the renault-support, when they plan the next Map-Update and how much updates they will offer in a year. Answer to both Questions: "Sorry, we don't know if or when or how much Updates we offer".
Thats Business
Regards
Troubadix12
This week I asked how they were getting on with the issues. Over the course of a few emails, they told me that whereas I complained no maps since v955 in November 2015, there had in fact been maps released since then, namely.....
QUOTE "There have been several map updates for the R-Link since 2015 which include: v950, v951, v955, v960, v965 and v975 which was released on 9th January 2017" UNQUOTE
So I looked again at R-Link store and found the "Europe 45 Countries Map" shows as v975. However, all the other 20 maps available there are v955, including France, the home of the Renault!! When I told him so, his only comment was that UKROI was being tested. I expressed dissatisfaction and asked for the Europe 45 Countries Map at a discounted price of UKROI, but he said I'd have to contact Renault Customer Services for that.
I think the list above of map versions released since 2015 will be the 45 countries Europe one and may be the answer to your question about how often they release them, but there seems to be no indication whatsoever of any Map Update Service in the R-Link Store - a poor consequence of handing them over to Renault instead of continuing with TomTom map sales - my Carminat using TT Home did offer that.
It all goes to confirm my opinion that the arrangements between TomTom and Renault for this R-Link system are greatly lacking in successful implementation and certainly reflect badly on TomTom's business plan.