Is it that the system is not just satnav, but also multimedia?
As a non multimedia user, I am suffering the consequences of this so-called support. Maybe the music, email, etc performance is great, I wouldn't know, because I don't use anything other than the satnav and the (unstable) hands free phone bluetooth connection. My new van came complete with an old map on 1st August 2013, with a latest map guarantee for 90 days, which eventually took 6 months of tribulations too long and convoluted via Renault support to relate here, resolved by the dealership actually purchasing the latest map for me as opposed to me getting it under the LMG. I spent many months trying to get Renault support to resolve several problems with the satnav and HD Traffic system, some were resolved, but I gave up in the end.
I then bought new maps at every opportunity, until I got map v955 in November 2015. Since then, no new maps have been made available on the Renault website. Their support people say that their maps are not the same as TomTom maps and the map version numbers are not the same, so my complaints about up to date maps are unjustified. Yet TomTom's publicity is forever telling us (for my four other different PNDs) that maps change all the time and updates are therefore essential to keep me on the right track. So who's kidding whom? The nav system is TomTom, complete with HD Traffic and every time I've bought maps and Live Services it has been under the TomTom banner.
What I can't really understand is how TomTom can continue with Renault whilst this situation persists - it certainly is no advert for TomTom products.