At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
When I start Mobile Go and enter a destination, I get a few minutes later a spontanous restarting app. 4 a 5 times and then runs normal.
I have version 1.14.1
0
Comments
MikkoKPosts: 23,905 Retired Community Managers and Staff
Hi Jelle,
I'd first recommend you to clear the app's data (Settings > Apps > GO > Clear data). Please note, that this will delete your personal information, e.g. My Places and destination prediction data. You can save and restore My Places with MyDrive.
Should this not help you sort this out, please report this to Customer Service. They'll be able to gather the required details for reporting this to our technicians.
I have the same issue. In 1 - 10 minutes after starting the Tom tom Go app the system crashes and the telephone restarts. This occurs since last monday. Last sunday I updated the app. This update was already available for some time. So I think it has something to do with the latest update.
Well according to customer support it seems a rare bug. No fix at the moment. Within 2 months my subscription will end. Then I have to look for something else unfortunally.
Comments
I'd first recommend you to clear the app's data (Settings > Apps > GO > Clear data). Please note, that this will delete your personal information, e.g. My Places and destination prediction data. You can save and restore My Places with MyDrive.
Should this not help you sort this out, please report this to Customer Service. They'll be able to gather the required details for reporting this to our technicians.
Cheers, Mikko
I'm sorry to hear your issue persists!
Do you have the app installed on an SD card? if yes, it might be something with the card causing this. You could try formatting it.
Cheers, Mikko