GO 5100 GPRS Disconnected.Is this related to 2G networks being closed?
2G networks have been discontinued in Australia and Network Status now says "Not connected". GPRS Status Disconnected (50503,0,0,0,10,1).
Hence I can no longer get live traffic or more importantly link via a network any planned routes on my laptop using MyDrive to the GO5100.
Has anyone else had this issue or is it a known problem with no fix?
Many thanks
Comments
Superusers
We have no knowledge of any network issues in Australia at this point. The error message you're receiving refers to something wrong with the SIM card in your device. Please, see this FAQ [support FAQ – TomTom Traffic/LIVE services not working]. Please note, that factory resetting your device will delete your personal information, e.g. My Places and destination prediction data. You can save and restore My Places with MyDrive.
Should that not help you solve your issue, please contact Customer Service and provide them with the information mentioned in the end of the FAQ. With that information they'll be able to investigate your issue further.
Cheers, Mikko
Was asked to send device in for repair. Problem with SIM card. (I still think it is related to cutting 2G network in OZ). With no cables or car mount I sent it registered post. 16 Jan.
Parcel arrived today 27 Jan. TT CS sent a new device. New serial no.
Bad news is they didn't send me back the SD Card which I guess was my fault, but this is where you need to store the maps so I included it with the faulty device. Only $9 - but inconvenient. Good news is TT included another mounting kit. Whoo hoo. Now I can have a mount in each of our two cars.
I did need to call TT CS and get the lifetime maps allocated to the new device. The Indian call centre was most helpful.
All good and great outcome. TT really seem to have lifted their game.
I'm glad to here you got it sorted!
Please, register the replacement device to your TomTom account with MyDrive Connect to activate the map updates. Should you run into any problems with this Customer Service can assist you further.
Cheers, Mikko
Superuser
MikkoK is correct - I wasn't aware that I needed to use MyDrive to delete the (retained by TT) faulty device and add the new (replacement) device. Hence maps didnt appear as available content. TT CS India fixed this for me and were most helpful.
I obviously needed to download all the maps again, but this took much shorter time than a year ago. 1 hour for Europe Vs 4-5 hours previously. Even connecting the GO5100 to my laptop via USB seems much improved whereas before it was a very hit and miss arragement with lots of rebooting laptop and GO5100.
Very happy. Thank you TT CS.
Mod edit: Please, don't post private information on a public forum. Thanks!
Superusers
For recent Live-services disconnected and GPRS issues, please also look here:
https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/go-6000-live-services-not-connecting-1020224
I have a GO5000 with this issue, in the thread quoted above people have a GO6000.
It all started in the last few days.
Question:
Before your GO5100, did you own a TomTom device before? With a SIM card internal? How long ago did you stop using that?
Superuser
The annoying part of this is that my previous unit is only a couple of years old and was totally functional and met my requirements.
off for Australia” and their only apology is to offer a discount on a new device?!
Ah this is so disappointing to lose GPRS in Australia. The ability to create routes on a laptop using MyDrive and have that seamlessly transfer to the device in the car was fantastic. We are just back from six weeks in France and Services and GPRS worked fine on a G0 5100.
I do not want to but a new device that dongles to a phone. The use overseas would be a real problem without a proper in-foreign-country phone plan.
Superuser
I had an expired version of speed cameras from a previous trip and they still worked as well. It is called "Safety Zones" which show a solid white sidebar route with red border on many km length of road where a speed camera is or might be located.
Oh I have just had an email from TT offering me a 50% discount on a GO 520 or 620. Does anyone have any idea of how much data these devices use if WiFi dongled to a mobile phone? TT say 10MB a month. That sounds pretty low to me.
Superuser
I was in Australia earlier in the year along with my 5200, interestingly it also received traffic info until the 2G proposed shutdown date of 1st March then I got a message that "live have terminated" coming from TomTom yet Vodafone had not actually turned it off the service, until a couple of months later.
Superusers
Superuser
One unhappy customer is worth thousands lost in revenue and wasted in advertising. In a global arena where all electronic device users, demand performance and state of the art features, TomTom may as well close its doors, if it can't provide simple technical ingenuity and rectify an issue for future products, let alone provide decent customer support to customers who have been let down.
I never received any notification of the impending problem. After I enquired why it was not working, they offered over the phone 50% off a new device. They must think that their customers are poor simple [email protected], it they think we'll bight at 50% off RRP. You could probably walk into a shop or find online a deal close to that, or better (or worse for TomTom in another Brand, with better features).
And why would anyone want to spend more money on a product that does less than the old one? Did the same person who chose to use old technology, also come up with the idea of tethering the GPS to your phone for live updates? Is this person a [email protected]? If we all have our phones connected to a TomTom, say good bye to using your builtin multimedia system in your car (that you paid extra 1000's of dollars/pesos/frank/pounds for).
I can see the headlines now.....
"No sorry I can't take your call at the moment, my phone is connected to my low tech TomTom".
"No kids we can't listen to you favourite song, we have to sit in silence for the next 6 hours, otherwise we might get lost. As I have to have the TomTom connected to my phone".
"CD and iPods sales skyrocket, after TomTom users are forced to have their phones connect to their GPS".
"The subscription to online music streaming services such as Spotify, Pandora, Apple Music, Google Play, and Amazon Music have declined, after TomTom users are forced to have their phones connect to their GPS in order to receive Live Updates".
"Traffic accidents have decline globally. Reports suggest that is due to reduced mobile phone usage whilst driving, as drivers are forced to keep phones connected to TomTom......Traffics accidents are on the increase once again, as road users purchase second phone".
Superuser
I also have my GO 520 that I needed to buy for Australia after the demise of the OZ 2G network. New device, backward features. Life traffic doesn't work even if tethered to a WiFi device. My places synch OK but Routes/Tracks will not synch and remain synched. They synch OK initially and then once the device resets or sleeps, the synched tracks disappear. Why do developers make such items so flaky? Surely in this day and age of technology, one should be able to buy a device and use it world wide?
Superuser
If that's not the issue and you can't get traffic to work please write about what's going wrong.