I've owned a Tom Tom for many years now and I have wasted days of my life with its appalling slow and buggy software. Every time I update I'm hopeful it will be easier but it never is. I onec etried to download a map a day before driving to Italy. Big Mistake. After a whole day trying to make it work, look on forums etc I had to leave without it and buy paper maps.
It is really astonishing that a big comany like Tom Tom can stay in business and put their customers through this. This will be my last device - if I ever get it updated. Is it just me?