Alert to all Go5100 owners, failing battery and failing mount
I would just like to alert all GO5100 owners that if you are experiencing the following issues with your TomTom GO5100, you are not alone!
- the "click and go" mount fails: The problem is over a period of 12 hours (or overnight), the mount will start to droop out of the upright position so the gps will face downwards. This also happens more rapidly when the car accelerates or decelerates quickly. This is very annoying as I often come back to the gps facing downwards or continually have to correct the position while driving making it extremely dangerous to use whilst driving.
The mount was previously been replaced once already earlier this year by TomTom Australia as the original mount that came with the device (in June 2015) experienced the same problem. Now the replacement mount has started to fail in the same fashion in just under 7 months time. This leads me to believe that the mount itself is inherently poorly designed and unable to withstand the Australian climate, it is expected perform in.
- Battery failing to hold its charge once undocked: As soon as you take it off the mount, thereby disconnecting it from it's power source, the device will stay on for about 10 seconds before saying that it doesn't have enough battery and shuts down rapidly afterwards. This means I am unable to take the device off the mount to hand to my passengers to type in their address or even take the device off and type it in myself as the device's battery is unable to hold it's charge.
When I informed TomTom CS about this issue the best solution they could come up with was that to repair the device's battery and replace the mount. I then informed them that this was unsatisfactory as it is clearly a design flaw in the mount as it had been replaced once and its replacement was experiencing the same problem as the original mount. They then acknowledge that this fault/flaw was evident in the 6000/6100 but this was the first case they had seen with the 5000/5100 model. Their only solution seems to keep replacing the mounts until either ACL's statutory consumer guarantee "runs out" or till you give up and bin the god forsaken thing.
This is why I'm posting this so other owners who are experiencing similar faults with their mounts can speak up as well.
Luckily for me, with plenty of phone calls to ACCC, NSW Fair Trading and my retailer whom I purchased it from, I was given a full refund for the product.
I expect a lot more from a globally recognised company.