TomTom Go 520 not updating-"Oops something went wrong, please try again error"

Stuart James
Stuart James Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hello

I have just purchased a TomTom Go 520 and I am currently unable to update it, each time I try I get a "Oops something went wrong, please try again error"

I have tried turning it on and off again including a hard reset.
I have also tried connecting it directly to the WiFi but also via MyDrive Connect.

The only thing else of note that I have been able to discover is that when I got into MyDrive on the TomTom itself, it is telling me that "We are having trouble accessing TomTom services. Please try again later"

Is it possible that there is an outage of some server that is causing my issue? Is there any status/health check page?

I am in Australia if that is of any assistance.

Comments

  • Stuart James
    Stuart James Registered Users Posts: 2
    Apprentice Traveler
    Also I just found out I cannot download any maps either.
  • dhn
    dhn Posts: 33,393
     Superuser
    Seek out support:

    Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • VikramK
    VikramK Administrators Posts: 14,712
    Moderator
    Hi Stuart

    Welcome to the community:)

    Sorry to hear about the updating problems on your GO 520 device. I would want to know if you get the same error message when using a different wifi ® connection.

    If you are getting the same error message on a different wifi® as well then please report this to the customer service for further investigation.

    Regards
    Vikram
  • exGarminUser
    exGarminUser Registered Users Posts: 1
    Apprentice Traveler
    Thanks VikramK - Changing the WiFi connection just solved this for me.
  • CPU981
    CPU981 Registered Users Posts: 2
    Apprentice Seeker
    Get the Oops message, tried reset, with/without SD card, can't update maps, cant add new maps, cant delete maps, always oops message, even tried full factory reset. Any idea?
  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @CPU981

    Maybe this will help.

    https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

    The tricky bit is the 3 taps as you may have to do it a few times before you get it right.

    Doug
  • CPU981
    CPU981 Registered Users Posts: 2
    Apprentice Seeker
    Thanks Doug, been there, done that, still jinxed