TomTom Go 520 not updating-"Oops something went wrong, please try again error"

Stuart James

Hello

I have just purchased a TomTom Go 520 and I am currently unable to update it, each time I try I get a "Oops something went wrong, please try again error"

I have tried turning it on and off again including a hard reset.
I have also tried connecting it directly to the WiFi but also via MyDrive Connect.

The only thing else of note that I have been able to discover is that when I got into MyDrive on the TomTom itself, it is telling me that "We are having trouble accessing TomTom services. Please try again later"

Is it possible that there is an outage of some server that is causing my issue? Is there any status/health check page?

I am in Australia if that is of any assistance.

Stuart James

Also I just found out I cannot download any maps either.

dhn

Seek out support:

Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST

VikramK

Hi Stuart

Welcome to the community:)

Sorry to hear about the updating problems on your GO 520 device. I would want to know if you get the same error message when using a different wifi ® connection.

If you are getting the same error message on a different wifi® as well then please report this to the customer service for further investigation.

Regards
Vikram

exGarminUser

Thanks VikramK - Changing the WiFi connection just solved this for me.

CPU981

Get the Oops message, tried reset, with/without SD card, can't update maps, cant add new maps, cant delete maps, always oops message, even tried full factory reset. Any idea?

DougLap

Hi @CPU981

Maybe this will help.

https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

The tricky bit is the 3 taps as you may have to do it a few times before you get it right.

Doug

CPU981

Thanks Doug, been there, done that, still jinxed