TomTom Go 520 not updating-"Oops something went wrong, please try again error" — TomTom Community

TomTom Go 520 not updating-"Oops something went wrong, please try again error"

Hello

I have just purchased a TomTom Go 520 and I am currently unable to update it, each time I try I get a "Oops something went wrong, please try again error"

I have tried turning it on and off again including a hard reset.
I have also tried connecting it directly to the WiFi but also via MyDrive Connect.

The only thing else of note that I have been able to discover is that when I got into MyDrive on the TomTom itself, it is telling me that "We are having trouble accessing TomTom services. Please try again later"

Is it possible that there is an outage of some server that is causing my issue? Is there any status/health check page?

I am in Australia if that is of any assistance.

Comments

  • Stuart JamesStuart James Posts: 2 [Apprentice Traveler]
    Also I just found out I cannot download any maps either.
  • dhndhn Posts: 33,312
    Superusers
    Seek out support:

    Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • VikramKVikramK Posts: 10,433 Moderator
    Hi Stuart

    Welcome to the community:)

    Sorry to hear about the updating problems on your GO 520 device. I would want to know if you get the same error message when using a different wifi ® connection.

    If you are getting the same error message on a different wifi® as well then please report this to the customer service for further investigation.

    Regards
    Vikram
  • exGarminUserexGarminUser Posts: 1 [Apprentice Traveler]
    Thanks VikramK - Changing the WiFi connection just solved this for me.
  • CPU981CPU981 Posts: 2 [Apprentice Seeker]
    Get the Oops message, tried reset, with/without SD card, can't update maps, cant add new maps, cant delete maps, always oops message, even tried full factory reset. Any idea?
  • DougLapDougLap Posts: 6,342
    Superuser
    Hi @CPU981

    Maybe this will help.

    https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

    The tricky bit is the 3 taps as you may have to do it a few times before you get it right.

    Doug
  • CPU981CPU981 Posts: 2 [Apprentice Seeker]
    Thanks Doug, been there, done that, still jinxed
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