iPhone connecting and disconnecting
I'm using a Tomtom GO 50 with iOS 10.2. I've recently replaced my phone and now I get continuous messages of 'phone connected' and 'lost connection'. I've looked at other answers on here and have reset both the Tomtom and the network settings on my phone.
This didn't happen with my last phone which was exactly the same
Comments
Welcome to the community:)
We have received similar complaints about the device connection with the iPhone not being stable.
I would recommend you to please report this to the customer service so they can forward this to the concerned team for investigation.
Please include your phone specifications, software version when you contact them.
Sorry about the inconvenience caused.
Regards
Vikram
Welcome to the Community!
This issue is still under investigation. As we're getting very few reports of this we'd appreciate if you could report this to Customer Service. They can gather the required details to help out technicians in the investigation.
Thanks, Mikko
Superuser
We released a new software update yesterday. Could you update you devices, please, and post back here whether you see improvement with Bluetooth® connectivity?
Thanks, Mikko
My issue is this: after making an initial connection with TomTom and the car's infotainment system, after a period of 10 mins or so the connection to both the Tomtom and the car fails. After two mins or so it comes back again to both, then after another 2 mins or so it fails again. If you take the TomTom out of the equation the connection to the car stays solid all the time.
The car, iPhone and TomTom are all up to date software wise and all types of resetting have been carried out many, many times.
Having had a TomTom since the very first one came out, the old classic that looked like a mini CRT TV, it is now time for me to go elsewhere for my navigation equipment.
Superuser
Superuser
Superuser
Seems that when I restore or reset network settings on the phone it works well for a day or two, but then the problem always returns.
Only other thing I can think off that might be relevant is when I sit at home with the iPhone and TomTom only connected the MyDrive connection fails then reconnects (when viewed on TomTom menu screen - the cloud icon). It then connects again and all is well. But sometimes when it disconnects that brings down the rest of the Bluetooth connection. But I've tried signing out of MyDrive (the cloud icon disappears) and the main problem persists. So I think that is a red hearing.
Superuser
Welcome to the Community!
We've received some similar reports and are investigating the issue. Meanwhile, the following steps have helped many with this issue:
I'd also recommend leaving your car radio out of the equation for now.
Should these not help you sort this out, please report the issue to Customer Service.
Cheers, Mikko
I have done all of the above many times. In addition, I have also reinstalled the TomTom OS too.
The phone has been checked out by Apple and all is well.
I can't ignore the car "radio" either, as that is used for telephony whilst driving.
I have an open incident report with TT customer services, but am getting nowhere with that. It has been open since 28th November.
As "big" has suggested, the only option left is a hardware fault. Can the TT be swapped out for another?
We've received some similar reports so I doubt that this is a hardware issue. We'll ask Customer Service to get back to you with further advise.
Cheers, Mikko
I had a quick look at the incident you have started with the customer service. They have already reported this issue to the 2nd Line team and it's under investigation.
Our team is working really hard to get this one resolved and we apologise for the delay. I have also sent a heads up to the customer service team so they will get back to you with more explanation.
Regards
Vikram
Superuser
Also, today a new TomTom MyDrive, version 1.10.0, made its way to the Apple store. Couldn't hurt to try it out to see if it makes a difference.
Incidentally, for most of the time my problem persisted I did not have the MyDrive app on my phone. However, over the last few weeks I did, and I updated it a day or two ago to the latest version. It didn't make any difference.
I have been in touch with Customer Services and I did indeed tell them about the MyDrive issue. Here is their reply:
"Our technical team advise that the issues you have described very much suggests a Bluetooth limitation on your smartphone meaning it is unable to support or has trouble supporting multiple Bluetooth profiles at one time. This is further suggested by the fact that you are losing connection to the MyDrive server which you see as unavailable whilst the Live Services continue working."
So, it looks as if I will not get any further help from TomTom.
I have an iPhone SE and whilst not being a technical expert I see from:
http://www.apple.com/uk/iphone/compare/
that the bluetooth section appears to be the same spec as the rest of the iPhones which TomTom say they support (the SE doesn't appear on the list).
Perhaps anyone else with the problem could post here the model of iPhone they have the problem with, together with the TomTom version?
Superusers
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Is there a solution to this? My 510 continually connects, disconnects and reconnects to my iPhone 6s - the interval seems too regular to be a hardware issue, must be software. Have done all the steps recommended, including a factory reset, and it has no effect.
Thanks
James