Via 52- No maps available- How to reinstall. — TomTom Community

Via 52- No maps available- How to reinstall.

YPRYPR Posts: 5 [Master Traveler]
edited January 2019 in Map installation
'I have a via 52 with Lifetime maps but after the upgrade recently notified, it says "No maps available" butwhen I try to reload Europe I get the message "There is a problem with this map on your device" I have uninstalled and tried to reload twice already - what next?'.

Comments

  • dhndhn Posts: 33,346
    Superusers
    Is there a repair option when the 'problem with map...' appears?

    Support tomorrow:
    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Also, anything here?:

    http://us.support.tomtom.com/app/answers/detail/a_id/16695/kw/no maps found
  • YPRYPR Posts: 5 [Master Traveler]
    Yes, I have also tried this 3 times! I will look at your link.
  • YPRYPR Posts: 5 [Master Traveler]
    Another 2 attempts, no change. On the TT it says Update failed - this is wasting a lot of my time!! From memory, the only thing that has changed is the free space on the device. It now is 7364MB, whereas I think it was more before?
  • ZsoltZsolt Posts: 36,011
    Superusers
    Try to do a soft reset. Press and hold the ON button, until you hear the drum roll.
  • YPRYPR Posts: 5 [Master Traveler]
    tried that, again! Nothing changed
  • dhndhn Posts: 33,346
    Superusers
    Try going to settings-->(click country flag to get to it)-->download tab-->empty download folder-->save.

    See if the map is offered again. If it doesn't work this time, call support tomorrow.
  • YPRYPR Posts: 5 [Master Traveler]
    Tried that! Under "My Maps" it shows Europe as "corrupted" I will call support on Tuesday - thanks for your suggestions.
  • AcklesAckles Posts: 4 [Apprentice Traveler]
Sign In or Register to comment.

Who's Online in this Category0