Via 52- No maps available- How to reinstall.

YPR
YPR Registered Users Posts: 5
Master Traveler
edited January 2019 in Map purchase & installation
'I have a via 52 with Lifetime maps but after the upgrade recently notified, it says "No maps available" butwhen I try to reload Europe I get the message "There is a problem with this map on your device" I have uninstalled and tried to reload twice already - what next?'.

Comments

  • dhn
    dhn Posts: 33,393
     Superuser
    Is there a repair option when the 'problem with map...' appears?

    Support tomorrow:
    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Also, anything here?:

    http://us.support.tomtom.com/app/answers/detail/a_id/16695/kw/no maps found
  • YPR
    YPR Registered Users Posts: 5
    Master Traveler
    Yes, I have also tried this 3 times! I will look at your link.
  • YPR
    YPR Registered Users Posts: 5
    Master Traveler
    Another 2 attempts, no change. On the TT it says Update failed - this is wasting a lot of my time!! From memory, the only thing that has changed is the free space on the device. It now is 7364MB, whereas I think it was more before?
  • Zsolt
    Zsolt Posts: 36,017
     Superuser
    Try to do a soft reset. Press and hold the ON button, until you hear the drum roll.
  • YPR
    YPR Registered Users Posts: 5
    Master Traveler
    tried that, again! Nothing changed
  • dhn
    dhn Posts: 33,393
     Superuser
    Try going to settings-->(click country flag to get to it)-->download tab-->empty download folder-->save.

    See if the map is offered again. If it doesn't work this time, call support tomorrow.
  • YPR
    YPR Registered Users Posts: 5
    Master Traveler
    Tried that! Under "My Maps" it shows Europe as "corrupted" I will call support on Tuesday - thanks for your suggestions.
  • Ackles
    Ackles Registered Users Posts: 4
    Apprentice Traveler
    Complaints: https://www.resolver.co.uk/companies/tomtom-complaints

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