Vtin Bluetooth 4.1 Wireless Sport Headphones not pairing with Spark — TomTom Community

Vtin Bluetooth 4.1 Wireless Sport Headphones not pairing with Spark

scottprscottpr Posts: 5 [Master Traveler]


Kind Regards

Scott

Comments

  • scottprscottpr Posts: 5 [Master Traveler]
    Its a brand new watch just out of the box and updated, not sure how a factory reset is going to help, but thanks anyways, Tom Tom any idea when this will be fixed so all bluetooth earphones will work ?
  • lampardlampard Posts: 4,748 Moderator
    Hi scottpr,

    Welcome to the Community!

    Can you please explain what kind of issue you're facing with your Bluetooth headset? The factory reset will not erase any data or music, the watch syncs when you plug it into the PC so everything is saved on MySports and music is on a separate drive which won't be affected by a reset.

    Also, please see the discussion link here by 'tfarabaugh' to know more about pairing the headset and Bluetooth profile it works best with: https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/watch-will-not-connect-to-beats-bluetooth-headphones-1016743

    Hope it helps!

    Cheers,
    lampard
  • scottprscottpr Posts: 5 [Master Traveler]
    Hi lampard

    The issue is the watch is not pairing with the bluetooth headphones. Its not seeing it when i search for them. The watch is brand new and updated to the latest firmware version, are you saying a factory re set may fix the problem ?

    Kind Regards

    Scott

    Scott
  • tfarabaughtfarabaugh Posts: 16,169
    Superusers
    scottpr wrote:
    Hi lampard

    The issue is the watch is not pairing with the bluetooth headphones. Its not seeing it when i search for them. The watch is brand new and updated to the latest firmware version, are you saying a factory re set may fix the problem ?

    Kind Regards

    Scott

    Scott

    Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

    Most BT LE headphones should work, but some work better than others. Price seems to not be a factor as the cheaper ones often seem to work better than the expensive ones. This is due to the fact that cheap models are more likely to use the base BT protocols and not customize them for advanced features or settings like more expensive models do (and there is no way of knowing if a manufacturer has tweaked the protocols to take them out of compliance). The BT standard is in such a way a 'standard' that it can be widely interpreted with different settings for buffer sizes, time outs, profiles, protocols, antenna configurations, etc.. TomTom cannot change their code every time a headphone manufacturers messes with the BT coding. This is a case where paying more will not increase the chances of connectivity, it may actually decrease it. There are thousands of models out there so there is no way for TT to test them all and since the manufacturers often tweak the BT settings in the headphones there is no way to know upfront if a pair will work or not. At a minimum they need to be BT LE and support A2DP and AVRCP, the two protocols necessary to play music. Your best bet is to buy them from someplace with a good return policy so if they don't work you can return them and try another brand.

    You can also try a factory reset, which resets the pairing codes and generally resolves most issues. To do a factory reset, make sure the Connect software is running and dock the watch to your computer. The Connect window will open; press the gear at the top right and select Factory reset from the next screen. Follow the steps provided, giving the watch the same name and using the same email address. When prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • tt_gttt_gt Posts: 260 Retired Community Managers and Staff
    Also, can you make sure that the headset isn't connecting to your phone, hence not advertising to the watch that it's in pairing mode?
  • scottprscottpr Posts: 5 [Master Traveler]
    Hi Folks

    Many thanks for that, the issue is you need to pair the headphones first as you mentioned, not the watch first. Another question, how do i lower the the volume, the bluetooth headphones i have like many bluetooth headphones don't have a volume control. Are you going to release this is in a future version ?

    Kind Regards

    Scott
  • tfarabaughtfarabaugh Posts: 16,169
    Superusers
    scottpr wrote:
    Hi Folks

    Many thanks for that, the issue is you need to pair the headphones first as you mentioned, not the watch first. Another question, how do i lower the the volume, the bluetooth headphones i have like many bluetooth headphones don't have a volume control. Are you going to release this is in a future version ?

    Kind Regards

    Scott

    The VTIN does have audio control on the headphones (I am not aware of any headphones that do not):

    "The controls are located at the right ear bud. The round circle of the right ear bud with logo is MFB button, which helps you power it on/off; pause/resume music; answer/reject calls. Volume rocker is on the side, which allows you to navigate music and volume(volume+/next track; volume-/previous track)"

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • scottprscottpr Posts: 5 [Master Traveler]
    Hi

    I have seen lots of other posts from people with the same problem so mine are not the only ones. The VTIN headphones as you mentioned have 3 buttons on the right, the middle button is to power on and off, and the plus and minus button are to skip tracks but they don't adjust the volume, i did try !

    Thanks

    Scott
  • tfarabaughtfarabaugh Posts: 16,169
    Superusers
    scottpr wrote:
    Hi

    I have seen lots of other posts from people with the same problem so mine are not the only ones. The VTIN headphones as you mentioned have 3 buttons on the right, the middle button is to power on and off, and the plus and minus button are to skip tracks but they don't adjust the volume, i did try !

    Thanks

    Scott

    That is not what the product description says. You should either have a dedicated volume control or you press the + button to adjust volume (hold to switch tracks forward ) and - to reduce volume (hold to switch tracks back). There is a standard protocol (AVRCP) that most headphones (including VTIN) use which controls the music from the headphones.
  • tkdiaztkdiaz Posts: 1 [Apprentice Traveler]
    THANK YOU SO MUCH for this post! I don't have any kind of TomTom product. I do, however have a VTIN 4.1 headset that wouldn't connect to my new phone. I didn't check my manual and should have, because I'm sure it states to hold down the power button to pair and connect the headset. Instead, I searched for the past couple days here and there on google and just found this post, tried the power button solution and voila, problem solved. I created an account just so I could post a thank you :)
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