TomTom Spark watch won't turn on — TomTom Community

TomTom Spark watch won't turn on

JinjoTPJinjoTP Posts: 7 [Master Explorer]
So the battery on my watch died completely, and so I started charging it. When I unplugged it to start using it again, the watch screen went blank and wouldn't turn on. I tried plugging it back in but the screen would remain blank. I'm trying to do a factory reset, but it has been trying to reset the watch for 30+ minutes now, and the screen is still blank. I tried unplugging it from this point, but the screen remains blank. Any help on this issue would be appreciated!
Thanks

Comments

  • tfarabaughtfarabaugh Posts: 16,166 Superusers
    JinjoTP wrote:
    So the battery on my watch died completely, and so I started charging it. When I unplugged it to start using it again, the watch screen went blank and wouldn't turn on. I tried plugging it back in but the screen would remain blank. I'm trying to do a factory reset, but it has been trying to reset the watch for 30+ minutes now, and the screen is still blank. I tried unplugging it from this point, but the screen remains blank. Any help on this issue would be appreciated!
    Thanks

    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.
    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • JinjoTPJinjoTP Posts: 7 [Master Explorer]
    I've tried doing the factory reset, but it gets stuck during the resetting phase. I've been stuck on the 'Good as new in a moment' page for over an hour now.
  • tfarabaughtfarabaugh Posts: 16,166 Superusers
    JinjoTP wrote:
    I've tried doing the factory reset, but it gets stuck during the resetting phase. I've been stuck on the 'Good as new in a moment' page for over an hour now.

    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • beoduartebeoduarte Posts: 1 [Apprentice Traveler]
    i´ve same problem... i got that watch, only one month ago
  • fmatamorosfmatamoros Posts: 1 [Apprentice Traveler]
    Same problem. I bought the watch a month ago, First time that I connected to load music and the screen simply disappeared. The buttons vibrate but you can not see anything on the screen. It seems a recurring problem.
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