Device thinks that I am on a different route

Civvy
Civvy Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in TomTom VIO
Riding out of London on the A3 and it thinks I'm riding through all the streets beside the A3. This eventually ends with a splash screen with a question mark.

Comments

  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    Is it not using the phone's GPS by any chance? It is possible that incorrect location data is received. Just guessing.
  • Civvy
    Civvy Registered Users Posts: 2
    Apprentice Traveler
    I 'guess' so... but have used my phones google maps daily for a living. So I know that shouldn't be a problem
  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    It is worth sending them a mail with some more details and they could check it (route, phone, sw version, etc.).
  • aarfeldt
    aarfeldt Registered Users Posts: 10
    Legendary Explorer
    It should use the GPS module in the VIO device.
    I have GPS deactivated on the phone, and it works well.
  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    Definitely worth then to send them a mail with the details, so they can look into.
  • aarfeldt
    aarfeldt Registered Users Posts: 10
    Legendary Explorer
    Make sure battery level is good, and the device has good view to the sky.
    Sounds like the GPS accuracy is low, because you'r device can only see a few satellites.
    If there are tall buildings, it can also be a problem.