Galileo satellite compatibility? — TomTom Community

Galileo satellite compatibility?

Ste7iosSte7ios Posts: 725 Superuser
edited January 31 in RIDER
Galileo satellite services are finally available!

http://galileognss.eu/galileo-to-go-live-on-thursday/

I wonder if Rider 40/400 will benefit from this service. Are those devices compatible with Galileo?

Comments

  • miketorcymiketorcy Posts: 3,112 Superusers
    .
    Hi; i wonder too! If we look at this site, it need a firmware upgrade for recent Tomtom PND! Can we have an answer from tomtom staff?
    GO6200
  • 312hooligan312hooligan Posts: 83 [Master Explorer]
    Subscribed.
  • Ste7iosSte7ios Posts: 725 Superuser
    As I can see older models with SirfStarIII chipset like Urban Rider can't see the Galileo satellites... The signal is incompatible for sure. No GPS signal is broadcasted.

    Anyway I'll check again in some weeks...

    (I really want the satellite view back!)
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi all,

    Thanks for bring this up!

    I did some enquiries about this and we don't support the Galileo satellites on our current navigation products.

    The link Ste7ios posted is, unfortunately, incorrect regarding TomTom devices. It will be corrected soon.

    Our current navigation devices use the GPS and Glonass satellite systems.

    Cheers, Mikko
  • miketorcymiketorcy Posts: 3,112 Superusers
    Thannks for the answers, it's so sad!
    GO6200
  • Why did i read on other tomtom forums that it could very easily be upgradeable to support galielo then? Was it a lie? Or tomtom does not intend to offer this upgrade?
  • DerBetaTesterDerBetaTester Posts: 27 [Apprentice Seeker]
    thorgal256 wrote:
    Why did i read on other tomtom forums that it could very easily be upgradeable to support galielo then? Was it a lie? Or tomtom does not intend to offer this upgrade?
    A link to this? I have read many posts from past years, But in none has a TomTom representative mentioned or promised Galileo support. It was allways other user which claimed it.
  • miketorcymiketorcy Posts: 3,112 Superusers
    In this topic:

    https://fr.discussions.tomtom.com/services-live-trafic-et-autres-91/tomtom-et-galileo-600626/index1.html

    in the fourth post, Sam who is from the tomtom staff wrote than the Nav4 tomtom are already to use galileo system! It was three years ago.
    GO6200
  • It's rather funny that Tomtom does not communicate anywhere about that, and that the staff member is in direct contradiction with the official Galileo website that says Tomtoms are compatible through firmware update: http://www.usegalileo.eu/EN/inner.html#data=road
  • DerBetaTesterDerBetaTester Posts: 27 [Apprentice Seeker]
    miketorcy wrote:
    In this topic:

    https://fr.discussions.tomtom.com/services-live-trafic-et-autres-91/tomtom-et-galileo-600626/index1.html

    in the fourth post, Sam who is from the tomtom staff wrote than the Nav4 tomtom are already to use galileo system! It was three years ago.

    TomTom Staff members normally have the TomTom badge next to their avatar and also the rank of Staff. Looks like a normal forum member to me. But may have been an employee at the time he posted the information.

    Here a very recent posting of TomTom-Staff-Member Julian in the German Forum on the Topic https://de.discussions.tomtom.com/tomtom-rider-40-400-410-473/galileo-kompatibilitat-983733?postid=1071099
    He says that the GNSS chip set in the Rider 40/400/410 are theoretically up-gradable by a FW update. If and when it comes is left open...
  • The post from Mikkie with Staff label right to his nickname is 4 days old. So I don't know on which basis you claim he is not working there. And it's a 4 day old post when the one you mention is 3 year old.. I believe the most recent post should be more reliable. But I also believe given Tomtom contradictions that basically they say things without having knowledge of it, which is unbelievable for a European company dedicated to this business.
    Tomtom obivously informed the European Union that its devices are compatible, but then didn't inform its own employees and support members. They don't seem to read the news about Galileo launch nor find it relevant to inform potential clients. If it's compatible, it would have been smart to tell us as we're in Christmas season and it would increase their sales, do they have a sales and marketing team?
  • DerBetaTesterDerBetaTester Posts: 27 [Apprentice Seeker]
    @Brad and co: First, the TomTom-Guy on this thread is called MikkoK and not Mikkie. Second, I am talking about Sam. Which should be clear as my text is a direct reply to what miketorcy has posted uppon my request. I even quoted the relevant part. I never talked about MikkoK. Third, the most recent post is by Julian. Forth, I do not know where the information on the www.usegalileo.eu website comes from. But one thing is clear, usegalileo.eu does not state or cite any source of that information. Lastly, you are right about the marketing and information of their employees.
  • Sorry for the mistake, it's Mikko indeed.

    Then we agree :-)
  • miketorcymiketorcy Posts: 3,112 Superusers
    http://www.usegalileo.eu/EN/inner.html#data=road


    Is this link false again or is it different now, eight month later?
    GO6200
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi Mike,

    No change there. Seems like they haven't corrected their site.

    Cheers, Mikko
  • miketorcymiketorcy Posts: 3,112 Superusers
    Thanks. :?*
    GO6200
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