I had my TomTom stolen- Get serial number and Model number — TomTom Community

I had my TomTom stolen- Get serial number and Model number

edniemanednieman Posts: 1 [New Traveler]
edited October 2018 in Travel lounge
Is there an information that I can give the police as I have already reported the theft?


  • dhndhn Posts: 33,364
    On your computer, go to the prefs.ini file in your Home3 folder (in my Windows 10 computer, the folder is located here:

    It's a text file so scroll down to the [LastConnectedDevice] section.

    You should find the model and serial number of your (stolen) device.
  • timeveretttimeverett Posts: 1 [Apprentice Traveler]
    I have had my sat nav stolen in Marsailles (avoid!)...can it be blocked to stop further use if someone connects it to the internet......and can I reuse my purchased European maps on a new TOMTOM that I purchased for it?? :?:(
  • mpescatorimpescatori Posts: 9 [Master Explorer]
    I am afraind not; TOMTOM link "hardwire" the license of a specific map to a specific device and you cannot load your map on another device.
    TOMTOM Home will describe the map as "incompatible to your device"
    I have two TOMTOM XXL 540, one with "US&Canada", the other with "EU45" and cannot backup the "US&Canada" map in order to load a different "EU45" zone on the 2nd device :(
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