After the update v1.14 , no connection with TomTom anymore
the smaller map, but i was not able to update to the newer maps because i lose connection with tomtom.
Then i uninstall and reinstall,now the app is stuck in the startup with cannot make connection with tomtom check the internet connection on your Phone ????
please help.
Comments
I've tried reinstalling several times, to no avail. Wifi, 4G, airplane mode, nothing gets me past that point of no connection
Thanks for your feedback regarding this!
I have forwarded this to the product team for further investigation. Meanwhile, please see the steps provided by Vikram here and post back here whether they helped you solve this.
Thanks, Mikko
Thanks for all your feedback regarding this!
For further investigation, please contact Customer Service and provide them with the following information:
Thanks, Mikko
Dear Mod's, when you look at the comments on Google Play store you will see that this is not a device related problem but a Tomtom related problem.
This needs to be solved quickly! Please revert to a previous version until you get this straightened out!
This is unacceptable for an app like this.
I contacted support two days ago -> still waiting for an answer.
I had a quick look at the contact history on your account. Unfortunately, I am not able to find the incident number for your contact.
If you could click on this link to sent me the incident number through a private message then I can have a look for further assistance.
Regards
Vikram
I don't have an incident number. I sent an e-mail to [email protected] as mentioned in the app store. No reply. Mail was sent on 12/12 at 20:42.
I used another emailaddress which I wont post here.
no reply, not even an automated response.
That email address you mentioned is not the correct one to get a response from the customer service.
Please click on the 'Contact us' link at the bottom of this page to send them an email. Once you send an email there is a unique incident reference generated which can be used for future reference.
Thank you
Vikram
Emails to the go-mobile-support address should go to Customer Service. I'd recommend you to contact them through the Contact us link in the bottom of this page to find out what happened with your emails and of course to get assistance with your issue.
Cheers, Mikko
Addition to the previous: We have implemented a support section into the app. There's a Support menu on the main page through which you can contact Customer Service.
Cheers, Mikko
I just resetted my Samsung Note 4 (Android 6) to factory settings. Did a restore.
I installed Tom Tom Go Mobile again. When I launch the app, I get the error: 'App can't make connection with TomTom. Check your internetconnection of your phone?'
I have internetconnection over wifi and/or LTE(+). My Note 3 also has tomtom and runs it perfectly with same wifi connection.
Deleted and reinstalled douzen of times.
I removed also com.tomtom.gplay.navapp on Telephone and SDcard (Android/data)
'Stop enforced', deleted cache files + remove data, Rebooted
Nothing helps!!! Plz help.
If I schitch off my phone, LG V10 960A, 32GB and running official marsmallow, then most of the time I loose traffic data and any connection to my account. If I want to disconnect and reconnect from my count, error message... "OUPS... an error occur."
Then no more connection to tomtom services
No matter I use wifi or my sfr connection data, the problem remains the same.
If I desinstall, then clean up everything left behind, It works again untill next time I reboot my phone!
It has to be a tomtom problem since the 1.13 version, and still not resolved.
I had your services on the phone and followed step by step what should be done.... No success.
Kindly yours from an old man
I've personally tried installing TomTom Go on 5(!) different phones now, none of them work. S5, S4 (2x), Moto X Force, Huawei Nova.
Sorry TomTom, it's been almost a week. I want a refund. I'm done with you.
this will be the goodbye to tom tom
As I mentioned before, you can use the Contact us link in the bottom of this page to contact Customer Service.
Cheers, Mikko
Find the folder com.tomtom.gplay.navapp and delete it etc.
Support cannot solve this problem. I need a solution or a refund. I don't want to have to poke and browse around in my phone to make an app that I paid for work. You guys have to come up with a solution. Beating around the bush and continuously giving the same answers is NOT a solution. Just try the steps yourself. Show me a video of anyone following the instructions ON A REAL PHONE and solving this issue. Then maybe I will start believing you.
Please join me in this thread: https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/how-to-apply-for-a-refund-this-114-error-takes-to-long-to-solve-1015941
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