Stuck on 'waiting for you device' for latest update

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  • dhn
    dhn Posts: 33,391
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  • geoff_croxson
    geoff_croxson Registered Users Posts: 2
    Apprentice Traveler
    mikeofhove wrote:
    On trying to update the GO600, MyDrive Connect is stuck on 'waiting for your device'. The device displays it's connect to the pc via USB, original cable, direct to a USB port on the PC. I have tried restarting the PC, the TomTom but the update will simply not install. It's been well over half an hour and nothing has happened.

    Can someone help with how I can get this to update???

    I actually have issues updating my device, almost every time there is an update. This has been the case for both TomToms, different PCs, Macs, etc. No matter what I do, updating the device is a nightmare. It is very frustrating and it's about time TomTom sorted out their software so it works. Although I've had a couple of TomToms, I will definitely not be buying another as I have not a lot to lose by trying another brand. I would never recommend a TomTom to anyone, purely based on the major issues with updating the device.

    Tomtom MyDrive update has got to be the worst programme I have ever used. It keeps stalling during updates and gives no option to cancel. I like my Tomtom whilst driving, but that is as far as my satisfaction goes. Come Tomtom sort out this dreadful programme before we all switch to Garmin.
  • geoff_croxson
    geoff_croxson Registered Users Posts: 2
    Apprentice Traveler
    Tomtom MyDrive update has got to be the worst programme I have ever used. It keeps stalling during updates and gives no option to cancel. I like my Tomtom whilst driving, but that is as far as my satisfaction goes. Come Tomtom sort out this dreadful programme before we all switch to Garmin.
  • DAGJ
    DAGJ Registered Users Posts: 2
    Apprentice Traveler
    That worked for me - switching off and on. I also changed from a powered hub to a direct connect
  • DAGJ
    DAGJ Registered Users Posts: 2
    Apprentice Traveler
    To geoff_croxson, yes, and it is really slow as well. I think there server must be constrained, which adds to the unreliability
  • 3762dazzer
    3762dazzer Registered Users Posts: 1
    Apprentice Traveler
    Same problem for me with my Go510, we have to put up with the ridiculous roundabout instructions and now it won't update just hangs Waiting For Your Device, yep so am I, tiresome junk that it is
  • Tom700bjc
    Tom700bjc Registered Users Posts: 6
    Master Traveler
    Also stuck for 2 days now on 'Waiting for your device' while trying to do a 100 byte update?
    I have: Cleared the cache
    Restarted the PC
    Restarted my GO 5000 by holding power button until drum roll.
    Left it on overnight

    Some attempts thwarted by busy servers.

    Frustrated
  • Robbie4T
    Robbie4T Registered Users Posts: 3
    Apprentice Traveler
    Today mine has said "Waiting for your Device". !!!! I can't get it to update ! The very first thing "Mydrive did was to update "Mydrive" Could the update be the problem ? I've tried rebooting both the laptop and the device (Tomtom410) . I've not had this problem before. Fortunately, my device is currently still working.
  • VikramK
    VikramK Administrators Posts: 14,537
    Moderator
    https://en.discussions.tomtom.com/travel-lounge-154/problems-with-mydrive-connect-and-accessing-tomtom-services-on-the-device-1041706

    Please subscribe to this topic as I will post back once I have some news to share.

    Sorry for the troubles... :(

    Regards
    Vikram
  • Robbie4T
    Robbie4T Registered Users Posts: 3
    Apprentice Traveler
    VikramK wrote:
    https://en.discussions.tomtom.com/travel-lounge-154/problems-with-mydrive-connect-and-accessing-tomtom-services-on-the-device-1041706

    Please subscribe to this topic as I will post back once I have some news to share.

    Sorry for the troubles... :(

    Regards
    Vikram
    Hi Vikram, Sorry, but, i'm not sure how to "subscibe" to this topic. On the only other forum that i use, if you post on a current subject, it automatically subscribes you to that topic, Regards, Robbie.
  • Robbie4T
    Robbie4T Registered Users Posts: 3
    Apprentice Traveler
    Robbie4T wrote:
    VikramK wrote:
    https://en.discussions.tomtom.com/travel-lounge-154/problems-with-mydrive-connect-and-accessing-tomtom-services-on-the-device-1041706

    Please subscribe to this topic as I will post back once I have some news to share.

    Sorry for the troubles... :(

    Regards
    Vikram
    Hi Vikram, Sorry, but, i'm not sure how to "subscibe" to this topic. On the only other forum that i use, if you post on a current subject, it automatically subscribes you to that topic, Regards, Robbie.
    Hi Again !
    1. I looked up how to subscribe on the forum
    2. I couldn't see the subscribe box on this topic
    3. I noticed other posts saying that the problem was solved
    4. I have just now updated my device :) all is good
    5. Thank you very much ! It's great to know communication and feedback really works :):):)
  • TracyC
    TracyC Registered Users Posts: 1
    New Seeker
    mikeofhove wrote: »
    On trying to update the GO600, MyDrive Connect is stuck on 'waiting for your device'. The device displays it's connect to the pc via USB, original cable, direct to a USB port on the PC. I have tried restarting the PC, the TomTom but the update will simply not install. It's been well over half an hour and nothing has happened.

    Can someone help with how I can get this to update???

    I actually have issues updating my device, almost every time there is an update. This has been the case for both TomToms, different PCs, Macs, etc. No matter what I do, updating the device is a nightmare. It is very frustrating and it's about time TomTom sorted out their software so it works. Although I've had a couple of TomToms, I will definitely not be buying another as I have not a lot to lose by trying another brand. I would never recommend a TomTom to anyone, purely based on the major issues with updating the device.

    I have also had none stop issues updating my TomTom. The last update ran but then when I tried using the device for navigation, it does not find the map and it is so slow it is almost impossible to enter an address. Not only this, I had to change my password which works fine on the website but if I try to use the new password for updates or to uninstall it says my password is incorrect. I am really fed up, I bought updates months ago and have never been able to use them.
  • emote
    emote Registered Users Posts: 1
    New Seeker
    Its worth trying a different USB cable. The cable used in the car might be in a poor state of wear, mine shows as connected but it won't install updates. I used the cable from an Amazon Kindle and it updates properly.