Poor Customer Support
Early this week my GO5100 died - absolutely nothing, NO Display, NO Sounds!
Obviously I carried out numerous checks to ensure that it was NOT caused by failure of any of the associated components (Cable, Adapter, Holder, etc).
Since it was ONLY 6 months old, I contacted Customer Service & made it VERY Clear that I was making a Warranty Claim!!
Date of Purchase (which confirms it is covered by Warranty)
Date of Registration (which confirms it is covered by Warranty)
Copy of Retailer's Purchase Order. (which confirms it is covered by Warranty)
Copy of TomTom's Registration Confirmation (which confirms it is covered by Warranty)
Detail of Faults (plus full description of various checks carried out)
Serial Number of Device
Model Of Device
As far as I was concerned, I had FULLY provided everything that TomTom could reasonably expect &, hence, I was anticipating them just to supply a "Returns-Number" & Shipping details!
Unfortunately, all I got was a request asking for:-
Copy Of Purchase Order
Details of Fault,
Plus a "threat" that I was likely to be charged 105Euros for the privilege (& suggesting that the Fault was NOT covered by Warranty)!!
I really am NOT happy with TomTom's Customer Support!!