New GO Mobile for Android v1.14 available for download

MikkoK

Hi all,

We've just released a new v1.14 of the GO Mobile for Android and it's available for download in Google PlayStore.

[h3]What's new?[/h3]
- Smaller European maps: We have divided the big map of Europe in three new regions: North, Central and South. These new maps take up less space and let you drive cross-border within Europe.

Drive safe!

Cheers, Mikko

RGM71

???
Traffic messages are now in English though other text (like the labels of settings) is still in Dutch (my phone is also set to Dutch).

MikkoK

Hi RGM71,

Thanks for reporting this!

I can see that on my app too. I'll report this to the product team.

Cheers, Mikko

tgold

MikkoK wrote:

We've just released a new v1.14 of the GO Mobile for Android and it's available for download in Google PlayStore.

[h3]What's new?[/h3]
- Smaller European maps: We have divided the big map of Europe in three new regions: North, Central and South. These new maps take up less space and let you drive cross-border within Europe.

Unclear:
1) What is the connection between the new app version and the new Europe zones? No changelog for the app itself?
2) Have any of the previous maps such a Europe been removed?
3) None of the new Europe zones include UK. Is this a Brexit thing?

goranius

Fix for losing voice guidance when plays music at the same time as you drive?

lneam

Hi,
I want to report for this version, it continue crash when running (data folder) from sdcard with exFAT format

nixmit

tgold wrote:

2) Have any of the previous maps such a Europe been removed?
3) None of the new Europe zones include UK. Is this a Brexit thing?

Western Europe is/stays available in my app, including UK etc.

MikkoK

Hi tgold,

We don't publish change logs for software updates, only release notes. In these notes we list the main changes relevant to the end user.

The new Europe map regions have been introduced in addition to the already existing ones to help customers find map cuts suitable for their use without the need to download the whole Europe map.

The new map cuts have been made based on our earlier experience with other navigation products with which similar measures have been taken.

Cheers, Mikko

gowrlea

I've just received my new phone, a OnePlus 3T. It has 128Gb storage, and no external SD card. I've installed the latest version of TomTom Go, and it simply won't start. The "Loading App" message appears, but then the app disappears from the screen. Is it possible to download the older version, to see if that works? Or, do you have any other ideas? Thanks!

tgold

MikkoK wrote:

We don't publish change logs for software updates, only release notes. In these notes we list the main changes relevant to the end user.

The new Europe map regions have been introduced in addition to the already existing ones to help customers find map cuts suitable for their use without the need to download the whole Europe map.

The new map cuts have been made based on our earlier experience with other navigation products with which similar measures have been taken.

Whether you call it a changelog or release notes, there has been no mention of any change in features, performance or bug resolutions in this newest version. What if anything is different between v1.13 and v1.14?

The offer of three new map cuts is certainly worthy of an announcement but I see no connection between the new maps and the new version of the app other than that they coincided in time. Thank you for clarifying that none of the older cuts has been withdrawn.

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RGM71 wrote:

???
Traffic messages are now in English though other text (like the labels of settings) is still in Dutch (my phone is also set to Dutch).

This update is not only useless but furthermore buggy. Also in the German version all traffic announcements are in English.

BaminOK

Are the maps from my existing Tom Tom account accessible thru the app? or do I need to purchase separate ones for that?

tgold

BaminOK wrote:

Are the maps from my existing Tom Tom account accessible thru the app? or do I need to purchase separate ones for that?

You can not use maps bought for a navigation device. But anyway all map for the smartphone app are free and you can download as many as you want and as often as you want. You only need to pay money if you want to pay for a subscription to unlimited navigation, which means a license to use the app in navigation for more than 50 miles per month.

grahamj

I have exactly the same issue on a Motorola Moto G Play.

App will not start - just sticks at "loading app".

Looks like TomTom haven't tested the update.

jmoreno

No traffic. Never update. Good version is 1.12. Wait more time to buy. Everything must works always.

grahamj

I have been discussing this on another thread. Looks like the problem has been going back over 18 months with no real fix on offer from TomTom.

I've just bought CoPilot on my android phone and it is working perfectly.

The solution is easy. Say bye-bye to tomtom

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Release 1.14.1 available for download

- Correct translations for the TomTom Traffic incidents on the map
- Bug fixes and improvements

digital3540

How to get the version 1.14.1 mine is 1.14 and having English traffic text. There seems to be no updates on play

MikkoK

Hi all,

The v1.14.1 update is being released in phases. The last I hear it was released to 20 % of users. I'll post back here when it's available for everyone.

Cheers, Mikko

avlierop

Since v1.14.1 I have no traffic at all when I use my data connection. Traffic works while using wifi. In earlier versions it worked well.

MikkoK

Hi all,

v1.14.1 has now been rolled out for everyone

@ avlierop: I'd recommend you to re-install the app to make sure something didn't go wrong with the update. Should that not help you sort this out, please contact Customer Service for further assistance.

Cheers, Mikko

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avlierop wrote:

Since v1.14.1 I have no traffic at all when I use my data connection. Traffic works while using wifi. In earlier versions it worked well.

I had a similar problem on one of my devices. Turning the traffic service off and on solved it. You should try this before reinstalling the app.

avlierop

Thank you for your quick response.
I just tried your sollution but it did not work.

bvannier

Nothing solved...
Run V1.12, perfect.
Update 1.14.1 perfect at the beginning, reboot and no more traficinfo and tomtom services.
A PITY
Lg v10 H960A, marsmallow, french carrier SFR

MikkoK

Hi all,

The v1.14.1 only addressed the issue with Traffic notification translations. Unfortunately, the other issues have to be addressed in a future release. Please, see the separate topics about the here for troubleshooting tips and workarounds.

We're working hard to get the other issues fixed as soon as possible as well. I'll keep you posted.

Cheers, Mikko

jefken153

nothing changed with update 1.14.1
still no connection for belgian people
Why dear friends in Holland?