Go 750 now unsupported

MayGetaGarmin
MayGetaGarmin Registered Users Posts: 4
Neophyte Traveler
edited January 2019 in Devices using TomTom HOME
I have just received an email from TomTom informing me that my GO 750 would no longer be supported retrospectively from 15/11/16 as the memory capacity is too small for the latest maps. I have inserted a memory expansion card in it so this is not actually a problem. I can only conclude that this is their way of trying to force me to upgrade. I like my existing device and may have upgraded in my own time however if I am force to, it will not be to a TomTom.

Comments

  • dhn
    dhn Posts: 33,388
     Superuser
    If your device starts with a serial number of W7, then it is not affected. However, if it begins with W88, then it has just 1 gig of internal storage and is being phased out.
  • MayGetaGarmin
    MayGetaGarmin Registered Users Posts: 4
    Neophyte Traveler
    Hi Thanks for the reply. The serial number starts with W87 and although it has just 1gb of internal memory, I have an expansion slot with a 32gb card so there is no memory problem. The reason given for discontinuing support is therefore entirely spurious.
  • MayGetaGarmin
    MayGetaGarmin Registered Users Posts: 4
    Neophyte Traveler
    I have also noticed that the 'Lifetime' map updates means:

    *Lifetime means the useful life of the device, i.e. the period of time TomTom supports your device with updates, services, content or accessories. A device will have reached the end of its life when none of these are available any more.

    In other words just until TomTom decided not to support the device. So the maps will be available until they are not!
  • dhn
    dhn Posts: 33,388
     Superuser
    I meant W8 in my prior post, not W88. Nevertheless, with just 1 gb of internal storage, that model is one of them reaching EOL support unfortunately.
  • MayGetaGarmin
    MayGetaGarmin Registered Users Posts: 4
    Neophyte Traveler
    For anyone who has not understood the point I was making. The 1gb internal memory is not a limitation if the device has (as mine does) an expansion slot. The reason given by TomTom for not continuing to support map upgrades is false.

    Anyone considering purchasing a new TomTom with a 'lifetime' map update guarantee should be aware that this only means they will be available until TomTom choose not to make them available anymore by deeming the device to have reached it's end of life even if it is perfectly serviceable.
  • flameboy
    flameboy Registered Users Posts: 1
    Apprentice Traveler
    I also had my tomtom phased out due to space limitations. I bought a new tom tom go 6200 (which is actually rubbish compared to my old tomtom xl iq routes live). I got the uk map which is what I wanted and the size was 3 times smaller than the space on my old tom tom. Pretty annoyed at this. I would still use my old one over the new one as it worked quicker and was easy to add poi's while on the road and it remembered which direction I was facing when I stopped at an address for a drop before continuing on. So to confirm, there was no reason to phase out my old one and it is just to force a new sale.