TomTom Multisport cardio is locked — TomTom Community

TomTom Multisport cardio is locked

EscavacaEscavaca Posts: 1 [Apprentice Seeker]
edited January 2019 in Runner & Multi-Sport
Tomtom multisport cardio is locked. On the screen it tells the time and date. I call the base for the computer and it does not connect with the mysports connect app. How do I reset without being connected to the pc?

Comments

  • tfarabaughtfarabaugh Posts: 16,347
    Superusers
    Escavaca wrote:
    Tomtom multisport cardio is locked. On the screen it tells the time and date. I call the base for the computer and it does not connect with the mysports connect app. How do I reset without being connected to the pc?

    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.
    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • deanotaydeanotay Posts: 1 [Apprentice Traveler]
    I saved myself a whole load of money and time by opening up the watch and having a bit of a cleanup around the rocker switch. Before I did this, all I got was the clock. Still don't trust it is fixed and very concerned over the quality of components that it might happen again. My warranty has run out so let's see if it works....
This discussion has been closed.

Who's Online in this Category0