Bluetooth volume too loud

Sjjakeman
Sjjakeman Registered Users Posts: 5
Master Traveler
edited January 24 in TomTom Sports
Just purchased the Tom Tom spark with cardio and music everything work fine except the music at minimum volume is far too loud even my grandma who is almost deaf can hear them even on the minimum volume setting .
Does anyone have a solution for this

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    Sjjakeman wrote:
    Just purchased the Tom Tom spark with cardio and music everything work fine except the music at minimum volume is far too loud even my grandma who is almost deaf can hear them even on the minimum volume setting .
    Does anyone have a solution for this

    There is no solution, the watch transmits at a set volume, all you can do is adjust it on the headset. Perhaps a different headset will be quieter. Most people seem to find the volume fine, there have been more request for higher volume than lower in general, but a few others have had the same experience as you. This is also a function of everyone's hearing levels and the circumstances they are running in. If you are inside on a treadmill in a gym you may want higher volume than walking alone in the woods.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Sjjakeman
    Sjjakeman Registered Users Posts: 5
    Master Traveler
    There is no solution is not acceptable .
    The headphones were supplied with the watch all tomtom .
    The earphones are outputting a volume which will in time damage my hearing even on the lowest volume .
    i am using a set of headphones you designed to work with the watch that I believe will damage my hearing and you ask me to use another set of headphones .
    If you would l
  • Sjjakeman
    Sjjakeman Registered Users Posts: 5
    Master Traveler
    Tomtom has a duty of care to protect its customers from products they sell that could potentially cause harm to your hearing and to respond by saying there is no solution is simply not acceptable .
  • Sjjakeman
    Sjjakeman Registered Users Posts: 5
    Master Traveler
    Please can anyone provide a solution to the problem I'm having of the headphones that are too loud even on minimum volume ?
    When I say loud I mean I can hear them from the other side of my living room .
    Tomtoms answer is to buy aftermarket headphones rarther than use the ones they provide with the product they sell.
  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    Sjjakeman wrote:
    Please can anyone provide a solution to the problem I'm having of the headphones that are too loud even on minimum volume ?
    When I say loud I mean I can hear them from the other side of my living room .
    Tomtoms answer is to buy aftermarket headphones rarther than use the ones they provide with the product they sell.

    This is a user forum, there is no one from TomTom on here to answer your questions. If you want to talk to TT directly you should call Customer Support, but they will tell you the same thing I did. There Is no way to lower the volume of the watch. It may not be the solution you want, but it is the answer. I have the TT headphones as well and have no issues with the volume and there has not been any outcry on here regarding it being too loud so it may simply be a function of your hearing in relation to the headphones. If they are too loud for you your only option may be to return the watch and headphones and go with another brand. You can also call Customer Support and have them swap out the watch for a new one on the off chance that there is a problem with the watch itself.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Sjjakeman
    Sjjakeman Registered Users Posts: 5
    Master Traveler
    Thanks for your support by informing me that not everyone is having a problem with the volume being too loud and that the problem must be with my hearing .
    As part of my job i have my hearing tested every year by a hearing specialist and it just so happens ive recently had mine tested .
    i decided to take the tomtom headphones to my appointment to see what a hearing specialist with over 40 years experience had to say regarding the output volume of the headphones and was shocked to discover the volume on minimum was equivalent to an industrial jack hammer at 1m distance and would damage my hearing permenantly if used for any length of time.
    So i will draw my own factual conclusion on this and that is if the majority are ok then the minority dont really matter .
    if anyone is having similar problems to me dont let tomtom try to tell u that there is nothing they can do because if we shout loud enough they will provide a solution with an update.
  • Scalpos
    Scalpos Registered Users Posts: 28
    Outstanding Wayfarer
    I experienced too the volume as being too high at minimum/first level with Jaybird X2 headphones, while I don't have such issue with my other bluetooth devices like my smarphone, computer and DAP... This is clearly a TomTom issue, and you're not the only one who complained about that. In addition to the fact that the desktop application is utterly crappy and limited (come on, only 10 playlists, what a joke !! And no way to manage music in a folder way....), I had to lower the volume of my MP3 files with an additional app so I can listen to my music at a tolerable level. Foobar 2000 in my case did the job, but many other apps can do it (like MP3 Gain
  • Ruud D
    Ruud D Registered Users Posts: 6
    Master Explorer
    Indeed, you are certainly not the only one experiencing this problem. I have reorted the same problem about a month ago: https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/minimum-music-volume-still-too-loud-1014157?postid=1128816

    I feel that TomTom is probably even in breach of EU regulation for having the minimum output volume set this high.
  • Ruud D
    Ruud D Registered Users Posts: 6
    Master Explorer
    European safety standards to provide protection against excessive sound levels from personal music players were published by CENELEC at the beginning of 2011 as EN 60065:2002/A12:2011 and EN 60950-1:2006/A12:2011.
    The standards are based on a sound level limit of 85 dB. This is a level that is considered to be safe
    under all conditions of use.
    https://www.actiononhearingloss.org.uk/your-hearing/tinnitus/eu-standards-for-personal-music-players.aspx
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi all,

    Thanks for all your feedback regarding this!

    Could you all first make sure you've updated to the latest software (v1.3.254) we released last week. If you're experiencing this with the latest software as well, please state here the headset model you're using.

    Thanks, Mikko
  • Ruud D
    Ruud D Registered Users Posts: 6
    Master Explorer
    Hi Mikko,

    I am using the Runner3 + Music. It came as a set together with the TomTom headphones.
    Version is 1.3.254.

    Kind regards, Ruud.
  • Scalpos
    Scalpos Registered Users Posts: 28
    Outstanding Wayfarer
    I use Jaybird X2 and a Runner 2 cardio + music, I'll provide a feedback next week with the updated firmware.
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Ruud,

    I'm also using Runner 3 with the TomTom headset and I find the volume fine.

    Another question to all: Are you experiencing this too loud volume with the voice prompts and/or beeps of the watch or with music?

    Please note, that music encoding includes a gain level which also has an effect on how much you can adjust the volume when playing back the file.

    I'd recommend you all the report this to Customer Service for further investigation. Please, include answers to the above questions and, if possible, a music file you have this problem with so that we can try to reproduce it with the same set up.

    Thanks, Mikko
  • Ruud D
    Ruud D Registered Users Posts: 6
    Master Explorer
    Hi Mikko,

    The beep heard when switching on the headset is rather loud as well. The voice prompts are not bothering me, although given I always have volume set at the minimum, they are surely loud enough. I have not been using the voice prompts much though.
    With respect to the music, it seems that my collection scores high on loudness (negative gain would be appropriate according the ReplayGain standard). I downloaded a free mp3 from Last.FM (see below link) and that one sounds a lot better already. Having the headphone at minimum volume I can comfortably listen to it and I would use it at this volume when running outdoors.

    The problem thus seems to be partly due to the gain level of the mp3 files. But, personally, I still find the minimum volume of the watch/headset rather high. Perhaps, based on the mp3 I used, you can check how it sounds to your ears.

    Kind regards, Ruud.

    Link to download song from Last.FM: https://dl.last.fm/static/1482258663/126639030/e2384d75ebde4a542b582b1b2b4f01472fdd58bc762d0ed56b5484b683264171/Future+Islands+-+Before+the+Bridge.mp3
  • Handige Harry
    Handige Harry Registered Users Posts: 2
    Apprentice Traveler
    Hi all,

    I found the minimum sound level way too loud as well, saw your topic and talk about gain. Here may be a solution/work around:
    Go to this webpage and download MP3Gain: https://www.howtogeek.com/howto/20700/how-to-adjust-the-volume-of-your-mp3-files/
    Follow the instructions on this page and you can easily adjust your gain level.
    After doing this I compared two of the same mp3 songs and the sound of the one which I adjusted was way better.

    Btw, the MP3Gain software is genuinely 100% free and very easy to use, which was a relieve to me as well (to find out everything went this smooth).

    While using MP3Gain you can analyze the dB of your songs. Mine were about 95dB. I set them to 80dB and this is far better.

    Good luck and I hope this helps other people as well!
  • muldoon
    muldoon Registered Users Posts: 1
    Apprentice Traveler
    I have same problem....cannot wear headphones...Tomtom, get your act together!!!
  • Mitsssumi
    Mitsssumi Registered Users Posts: 1
    Apprentice Traveler
    I experience the same problem.
    In-ear volume at lowest volume level will damage your hearing in the long term, no doubt.
    The TomTom Runner 3 + Headset is useless due to this problem.

    TomTom, please fix this before we spread it to the media.