Can't add device to MyDrive Connect

Attempting to connect my VIA 1415M CTE to MyDrive Connect and it won't register the device. Installed MyDrive Connect, clicked on "Add A Device", plugged in my TomTom with the usb cord provided by the manufacturer, screen stays stuck on "Connecting Device...." and never advances from there. Installed on computer running Windows 7.

Comments

  • VikramKVikramK Posts: 7,781 TomTom Moderator
    Hi hydro

    Welcome to the community and sorry for the late reply:)

    Could you please contact customer support so they can look into this further.

    You can click on the 'Contact us' link at the bottom to this page.

    Regards
    Vikram
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