Minimum music volume is still too loud

Ruud D
Ruud D Registered Users Posts: 6
Master Explorer
edited January 24 in TomTom Sports
I purchased the Runner 3 + Music including the TomTom bluetooth headphones. My hope was that this would guarantee optimal integration between the two devices. Nevertheless, there is an issue with the music volume: the lowest volume possible on the headphones is still (far) too loud.
This is dangerous for two reasons:
(1) listening to music at such a loud volume for an extended time can cause damage to your hearing,
(2) approaching traffic cannot be heard.

I may hope that TomTom will introduce a fix for this issue, like volume control on the watch itself or a lower base volume...

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Ruud D wrote:
    I purchased the Runner 3 + Music including the TomTom bluetooth headphones. My hope was that this would guarantee optimal integration between the two devices. Nevertheless, there is an issue with the music volume: the lowest volume possible on the headphones is still (far) too loud.
    This is dangerous for two reasons:
    (1) listening to music at such a loud volume for an extended time can cause damage to your hearing,
    (2) approaching traffic cannot be heard.

    I may hope that TomTom will introduce a fix for this issue, like volume control on the watch itself or a lower base volume...

    Yours is the first comment I can remember about the music being too loud, generally the complaint is that it is too low. You are always able to go into iTunes or other music editors and lower the volume on the tracks themselves, which will help. The watch cannot control volume, it is simply outputting a steady signal which is being controlled by the headphones. If you have it all the way down (pressing the back button repeatedly until it beeps) then your best option is to convert the tracks to a lower volume (google lowering volume on music and a lot of sites come up).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Ruud D
    Ruud D Registered Users Posts: 6
    Master Explorer
    Before posting my comment I had browsed the forum for similar issues. Indeed some people report too low output volume, but this person also experiences too high volume:
    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/spark-music-volume-adjustment-1005310/index1.html#post1096377
    My guess is that this has to do with the headphones, which in my case have been supplied by TomTom itself.
    Converting the MP3s to a lower volume can be done as a workaround, but it is not something you would expect to be necessary when buying a product like this. I wonder if more people who purchased the Runner 3 + Music with the proprietary bluetooth headphones experience the same.
  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Ruud D wrote:
    Before posting my comment I had browsed the forum for similar issues. Indeed some people report too low output volume, but this person also experiences too high volume:
    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/spark-music-volume-adjustment-1005310/index1.html#post1096377
    My guess is that this has to do with the headphones, which in my case have been supplied by TomTom itself.
    Converting the MP3s to a lower volume can be done as a workaround, but it is not something you would expect to be necessary when buying a product like this. I wonder if more people who purchased the Runner 3 + Music with the proprietary bluetooth headphones experience the same.

    It is also a function of each individual's hearing and preference and what they are listening to. I have the TT headphones and have to boost the volume of the tracks I listen to as they are generally podcasts which are not as loud and bass heavy as music. Even music is not too loud for me however, and I have perfectly normal hearing. There is no way they can cater the output to each individual. they need to find a middle ground which will suit most people and some people (like you and I) will be outliers on either end.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Scalpos
    Scalpos Registered Users Posts: 28
    Outstanding Wayfarer
    I never reported it, but I too find the minimum volume way too high. Had to manually change the volume of the MP3s I'd like to listen on this watch :@ With the same headphones I have no issue with other BT devices: proper volume management. It's simply just another TomTom irking issue...
  • GONIDOUL
    GONIDOUL Registered Users Posts: 1
    Apprentice Traveler
    I have exactly the same problem. I have just bought for Christmas a Tomtom Runner 3 + Cardio + GPS + Music. I bought the Tomtom Headphones to be sure that everything will be compatible.
    I had a Playlist on Itunes. I synchronized it on my new Tomtom and...
    Even with the sound at the lowest value on my Tomtom headset, the volume is too high.
    It's surprising that a full Tomtom equipment is not working properly !!!

    Is there any way to fix that ?
    As it is I cannot run with music ...
  • Handige Harry
    Handige Harry Registered Users Posts: 2
    Apprentice Traveler
    Hi I posted this on another topic as well (for people who find the basic sound level too high):

    'Hi all,
    I found the minimum sound level way too loud as well, saw your topic and talk about gain. Here may be a solution/work around:
    Go to this webpage and download MP3Gain: https://www.howtogeek.com/howto/20700/how-to-adjust-the-volume-of-your-mp3-files/
    Follow the instructions on this page and you can easily adjust your gain level.
    After doing this I compared two of the same mp3 songs and the sound of the one which I adjusted was way better.

    Btw, the MP3Gain software is genuinely 100% free and very easy to use, which was a relieve to me as well (to find out everything went this smooth).

    While using MP3Gain you can analyze the dB of your songs. Mine were about 95dB. I set them to 80dB and this is far better.

    Good luck and I hope this helps other people as well!'
  • Rowrunraceyourheartout
    Rowrunraceyourheartout Registered Users Posts: 7
    Master Explorer
    I have the same problem. Thanks for the advise using the website to adjust the volume, i'm going to use that.

    I think it is the problem that you can't make subtle changes to the volume with the tomtom bluetooth headphones; it is either off, loud, really loud, unbarable or deafmaking.
  • Furkainhk
    Furkainhk Registered Users Posts: 5
    Master Traveler
    I have the same problem. The minimum volume is too loud on the TT earphones that came with the Spark 3. Too dangerous to run outside. I have given up on the TT earphones and paired the watch with Powerbeats 3 earphones and they work fine--the PB3's have proper volume control.
  • Corw
    Corw Registered Users Posts: 1
    Apprentice Traveler
    Sorry Tomtom,
    this loud music issue should have been tackled by now after one year. But you did not. What a shame you did not learn from your customers.
    The earphones are great in fitting design, but the minimum volume is way way too loud. The volume can be adjusted, but is cut off at a high level. Too loud to control my running and too loud for any(!) surround awareness.
    Im an experienced music runner and now I wear my earphones around my neck or folded along my head/hair-band. People passing by can identify the songs played.
    What a silly stupid mistake. I expected more from your dutch intuitive design specialists.