Loading iTunes playlist on TomTom Spark — TomTom Community

Loading iTunes playlist on TomTom Spark

JjbertekJjbertek Posts: 2 [New Traveler]
When I try to load my iTunes playlist to my TomTom Spark+Music, the TomTom app shows there are not available playlists. I have searched through the other postings and cannot find anything that helps.

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  • tfarabaughtfarabaugh Posts: 16,688
    Superusers
    Jjbertek wrote:
    When I try to load my iTunes playlist to my TomTom Spark+Music, the TomTom app shows there are not available playlists. I have searched through the other postings and cannot find anything that helps.

    The MySports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into playlists). These playlists are then listed when you connect your watch. This will include any video playlists created by WMP and iTunes, TT cannot control this, they can't tell a music playlist from a video playlist. To make it easier to load them, give the playlists distinctive names like "My Spark Playlist" or something similar so they are easier to find. You then use MySports Connect to copy the playlists you want to the watch. In iTunes & WMP you need to create playlists (the watch only plays playlists, not individual files as there is no folder system on the watch). Once you have the playlists created, dock the watch and hit the music note button on the Connect interface, which will take you to the Music screen where it will list all playlists on the computer. When you see the one you want to load, click on it to add it to the watch. Make sure the tracks are in the right format. If tracks are not in an acceptable format they will not play, nor will the playlists they are in.

    MP3:
    Sample rate: 16KHz to 48KHz
    Bit rate: 8 kbps to 320 kbps
    Mono/stereo channels and joint stereo.
    Artist, track title and length are displayed for the following languages: English, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish and Swedish. Other languages may display correctly if the only used characters available in a supported language.

    AAC:
    MPEG2 and MPEG4 AAC-LC and HE-AACv2 are supported.
    Sample rate: up to 48KHz
    Bit rate: up to 320 kbps
    Mono/stereo/dual mono are supported.
    Artist, track title and length for AAC is not supported.

    The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify.

    If you are not using Windows Media Player or iTunes then you need to create an .m3u or .m3u8 playlist file (various music programs do this) and then set the Playlist Root Folder. Press the Gear icon in MySports Connect and then scroll down to Advanced Settings and set the location here. The playlist root folder is searched (and sub-directories) for any .m3u/.m3u8 playlist files and those will be listed (along with any Windows Media Player/iTunes playlists) by MySports Connect when you connect your watch. This only needs to be done if you are not using WMP or iTunes; otherwise they search the default locations. The playlists need to be on a physical drive on your machine, it will not find cloud drives.

    If using iTunes, check that iTunes is set to share libraries. You need to click the dropdown at the very top left and select Preferences. On the Advanced tab, make sure there is a check next to "Share iTunes Library XML with other applications".

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Stuart McDonaldStuart McDonald Posts: 759 [Exalted Navigator]
    Jjbertek wrote:
    When I try to load my iTunes playlist to my TomTom Spark+Music, the TomTom app shows there are not available playlists. I have searched through the other postings and cannot find anything that helps.
    Hi. The main things to check first are
    1. The music is not DRM protected
    2. The 'Share iTunes Library XML with other applications is set
    3. If using iTunes on a Windows PC then then it maybe an issue with the current MySports Connect and certain versions of iTunes under certain conditions. Apple changed the name of the library from 'iTunes Music Library.xml' to 'iTunes Library.xml'. This should be fine since MySports Connect uses the preferences file to get the library name. However Apple made another change and there is some situation where the preferences file does not contain the name of the library xml, only the .itl file. In that scenario MySports Connect can not find the .xml and therefore shows no playlists (the 3.1.3 or greater version of MySports Connect with fix this).

    So if you only have a 'iTunes Library.xml' you could try copying it to 'iTunes Music Library.xml' and see if MySports Connect can then find your playlists. You would of course need to copy the file if you added new playlists that you wanted to copy to your watch.

    If that sill does not help then you can send the log files from MySports Connect and I can investigate. See this post for details of how to send the logs for a music problem

    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/m4a-music-files-not-recognised-1013821/index1.html#post1128186

    Post here if you do send the logs.

    Regards,
    Stuart.
  • Adiphat ThukoAdiphat Thuko Posts: 2 [Apprentice Traveler]
    Hi. How do I make the "right format" for the tracks that the watch will accept?
  • Stuart McDonaldStuart McDonald Posts: 759 [Exalted Navigator]
    Hi. How do I make the "right format" for the tracks that the watch will accept?
    Hi. What format are your tracks in just now? Many people have .mp3 files so they are fine.

    Are you having problems putting music on to your watch? If so what exactly are you using (Windows Media player or iTunes) and what exactly is happening e.g are the playlists not show in MySports Connect, or do they not contain the expect number of tracks or do you get an error when you copy the playlists etc.

    Regards,
    Stuart.
  • GeesGees Posts: 2 [Apprentice Traveler]
    I have the same issue. My iTunes is on my Mac and the music files are on a NAS (Time Capsule). When I copy the playlist link, it seems to be online. I have spent much time on helpline with TomTom, trying various 'manual' ways of making it happen. Still no luck. Can someone help please? All I want is a few tunes for when I'm running!
  • tfarabaughtfarabaugh Posts: 16,688
    Superusers
    Gees wrote:
    I have the same issue. My iTunes is on my Mac and the music files are on a NAS (Time Capsule). When I copy the playlist link, it seems to be online. I have spent much time on helpline with TomTom, trying various 'manual' ways of making it happen. Still no luck. Can someone help please? All I want is a few tunes for when I'm running!
    The tracks and the playlist need to be on your hard drive directly. Copy them to your drive and then make the playlist.
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