MyDrive Connect - Outage

No internet connection on Bandit

stevehopkins6
stevehopkins6 Registered Users Posts: 2
New Traveler
edited January 25 in TomTom Sports
Hi, My Bandit connects to my iPhone 6(all updated), but shows "no internet connection"in orange under the wi-fi connection box. Consequently, I can't see anything on the phone. I have reset the camera several times, same result. I have tried connecting to my wife iPhone, same result.
I think I have exhausted my attempts. Can you help, please?

Thanks...Steve Hopkins

Comments

  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Steve,

    Welcome to the forum!

    Is that error message on your phone? Unless you're updating your Bandit you don't need an internet connection to use the app. The camera connects to your phone via Wifi but naturally doesn't provide an internet connection as Wifi connections normally.

    For more advise about connecting your phone to the app, please see

    Connecting to the Bandit mobile app

    Please, post back here how you're doing with this :D

    Cheers, Mikko
  • eulittleb
    eulittleb Registered Users Posts: 2
    Apprentice Traveler
    Exactly the same problem tonight trying to set it up for tomorrow and a motorcycle track day - didn't encounter this problem last year!
  • eulittleb
    eulittleb Registered Users Posts: 2
    Apprentice Traveler
    Irrespective it didn't stop me using the app!

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