Can't activate heart 24/7 tracking

FaustoPFaustoP Posts: 2 [Apprentice Traveler]
Dear,
I'm using my Runner 2 Cardio + Music from 2 days, but I cannot activate 24/7 heart tracking. I have SENSOR/HEART set to "ON". I have set a "GOAL/STEP" on 10.000, but under "TRACKER" I can view only "SLEEP" (and "GOAL") option. On my device I have 1.3.203 firmware version. I tryed the factory reset, but without results.
Can you help me please?

Comments

  • JürgenJürgen Posts: 4,731 Community Manager
    FaustoP wrote:
    Dear,
    I'm using my Runner 2 Cardio + Music from 2 days, but I cannot activate 24/7 heart tracking. I have SENSOR/HEART set to "ON". I have set a "GOAL/STEP" on 10.000, but under "TRACKER" I can view only "SLEEP" (and "GOAL") option. On my device I have 1.3.203 firmware version. I tryed the factory reset, but without results.
    Can you help me please?
    Under TRACKER, you also need to switch HEART on.
  • FaustoPFaustoP Posts: 2 [Apprentice Traveler]
    My problem is that Under tracker there is not HEART option. I have only sleep and goal
  • JürgenJürgen Posts: 4,731 Community Manager
    FaustoP wrote:
    My problem is that Under tracker there is not HEART option. I have only sleep and goal
    Does your watch have a heart rate monitor at all? See this picture:
    85d1f3b9-1339-4f93-a3b9-07568c7d9486.png
  • haikehaike Posts: 1 [Apprentice Traveler]
    I have the same question, I'm using a tomtom runner 2 with a seperate tomtom heartrate sensor (chestband).
  • tfarabaughtfarabaugh Posts: 15,627 Superusers
    haike wrote:
    I have the same question, I'm using a tomtom runner 2 with a seperate tomtom heartrate sensor (chestband).
    You cannot get activity tracking with a strap, it only uses the internal sensor.
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