Android Bluetooth connectivity questionnaire

MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
edited January 27 in Archived Discussions
Hi all,

Some customers with Android phones are having difficulties with setting up the watch/phone connection. If you're having issues with connecting your watch and Android phone, the questionnaire will give our development team critical information on the pairing difficulties you're having, and help us to create a better customer experience with setting up your watch. We hope you'll help us by filling it out:
Click here for questionnaire

Please note: In some specific cases we would like to get in contact with you directly, through phone or email, to get further details and help you solve the issue - at the end of the questionnaire you can leave your contact information for this purpose.

All the best, Mikko

Comments

  • scottybeesscottybees Posts: 6 [Master Explorer]
    Please can you use me as an example or beta tester for apk's as I'm currently having issues and keen for others to get this sorted as process seems slow from support and reading reviews from outside of Tom Tom Bluetooth seems be a major issue for this product.
    Device has been reset, application removed and re-add and when added device doesn't sync correctly.
    Basically I have a product which is unusable, unreliable and giving false readings.
    Currently using Moto G3 on Andorid 6.0.1

    Happy to help if I can or send the product back

    :(
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