Tom Tom Runner 3 strap broken

printwriter

Hi, my strap has broken on my Runner 3 (love it by the way, apart from the flimsy strap)

Where do I get a replacement, can't find info anywhere.

Thanks

Mark

Jürgen

printwriter wrote:

Hi, my strap has broken on my Runner 3 (love it by the way, apart from the flimsy strap)

Where do I get a replacement, can't find info anywhere.

Thanks

Mark

Hi Mark,

The contact options are here:
https://uk.support.tomtom.com/app/contact/p/4298

Greetings,
Jürgen

doooncas

Hi, my strap has broken on my Runner 3 cardio.
I have sent an email requesting to change the new strap, but I do not receive any response (incident: 1710xx-xxxxxx)

Where do I get a replacement?

Thanks

Mark

Mod edit: Please do not post any personal information on a public forum!

Jürgen

doooncas wrote:

Hi, my strap has broken on my Runner 3 cardio.
I have sent an email requesting to change the new strap, but I do not receive any response (incident: 1710xx-xxxxxx)

Where do I get a replacement?

Thanks

Mark

Hi Mark,

Simply fill in this form: https://uk.support.tomtom.com/app/strap_repair

Thanks,
Jürgen

noesilvestre

hello, how can i get my strap in Portugal, i try to fill the gaps, and it always say adress is missing!!

lampard

noesilvestre wrote:

hello, how can i get my strap in Portugal, i try to fill the gaps, and it always say adress is missing!!

Hi there,

Please use the link here and fill up the address details correctly to submit to strap replacement request. If you still receive any error, please post a screenshot here or contact our customer support for further assistance.

Cheers, lampard