it was ok, yesterday, but on today's run, the watch stopped count distance, it was 0, it worked ok in freestyle mode, but not in the run mode, GPS signal was perfect, in mysports I can see my running path, but the distance is 0. WTF and how I can fix it?
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A factory reset should fix this, it sounds like a glitch in the firmware. It sounds like you already contacted Customer Support who confirmed this. If it repeats it after the reset you may need to call them back and have them replace the unit, but I doubt that will be the case.
I hope this helps, please let me know if this answered your question. If it did, please mark it as a solution so others can look for it if they have the same question.
Regards,
Stuart.