Bandit Android App Crashes

skock
skock Registered Users Posts: 1
New Traveler
edited January 25 in TomTom Sports
Hi there all

I have a Bandit with the latest firmware, connected to the Bandit App on a LG G4 with Android 6.0 installed.

Now my problem is every time if I try and change the scene mode (Auto, underwater or night mode) or the GPS mode, the App crashes. Does anyone else have this problem and is there maybe something that can be done?

Regards

Samuel Kock

Comments

  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Hi Samuel,

    Welcome to the Forum!

    I would advise you to contact the customer support with your camera and Bandit app details to report it to them. You can click on 'Contact us' option at the bottom of this page to email/call them. :)

    Regards,
    lampard
  • dman
    dman Registered Users Posts: 3
    Apprentice Traveler
    I have the same problem also with an LG G4 (not on their tested list, BTW). I just got mine and am exploring the debug log before asking for help. Will let you know.
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi dman,

    Welcome to the Community!

    I'd recommend you to reset the camera [user manual], remove the pairing from your phone and try again.

    Cheers, Mikko