Pairing Spark with factory headphones

smac15
smac15 Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
I just purchased the Spark and downloaded most recent update. When I try to pair the headphones, I get the message that there are "multiple headphones within range" and am unable to pair. What am I doing wrong?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    smac15 wrote:
    I just purchased the Spark and downloaded most recent update. When I try to pair the headphones, I get the message that there are "multiple headphones within range" and am unable to pair. What am I doing wrong?

    Start with a factory reset and then try again. Make sure you are not near other BT devices like speakers, etc., as many of them are always looking to pair and they will block the headphones. Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

    I hope this helps, please let me know if this answered your question. If it did, please mark it as a solution so others can look for it if they have the same question.
  • smac15
    smac15 Registered Users Posts: 2
    Apprentice Traveler
    Thanks for the info. I think the issue was other devices creating multiple blue tooth pairing requests. I had to take the headset and Spark out for a drive and make sure to turn off the blue tooth on my Iphone. After doing this I was able to pair them together. What's surprising is that the Spark doesn't show all the available connections and just let you choose the one you want to connect with....like most other blue tooth devices. Oh well, thanks again for your help!
  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    smac15 wrote:
    Thanks for the info. I think the issue was other devices creating multiple blue tooth pairing requests. I had to take the headset and Spark out for a drive and make sure to turn off the blue tooth on my Iphone. After doing this I was able to pair them together. What's surprising is that the Spark doesn't show all the available connections and just let you choose the one you want to connect with....like most other blue tooth devices. Oh well, thanks again for your help!

    Glad I could help. When you get a chance please mark my response as a solution so others with the same question can look for it.
  • slow and steady
    slow and steady Registered Users Posts: 1
    Apprentice Traveler
    Thank you!! I reset the watch 3 times and went around the house turning off every single thing I thought this watch was trying to pair with. I was so exasperated that I had gone to Amazon to order another set thinking it was the only answer...UNTIL I saw this answer. So took my MPow ear buds (Which I just purchased and LOVE) outside and locked myself in the car and tried one last time...SUCCESS!!! Shut the power off one time just to be sure it would pair again and after a bit it did. Thanks again.
  • MarcodzVeneto
    MarcodzVeneto Registered Users Posts: 1
    Apprentice Traveler
    I had "multiple Headphones within range" error too when I tried to pair Runner 2 and Soundpeats Q7Y. I tried every advice I could find on the internet but nothing worked. Until today 21-1-2018, I wrapped with alluminium food paper the QY7 (only left ear, the one with charger port), then tried to pair Runner 2 and QY7. Surprizingly, finally worked.

    I am not sure this makes any sense... I thought only one side could possibly be equipped with bluetooth... but that's it, after so many tries, I fixed it as above.