"Waiting for Device" while updating GO 6100
Therick
Posts: 3 [Apprentice Traveler]
After waiting two and a half hours to download the updates for my GO 6100, I've now waited another two and three quarter hours to transfer the downloaded files onto my GO 6100.
While downloading from the internet, I at least had a indication of how long it would take and the percentage of the download that was completed.
Now I have nothing, apart from the "Waiting for device" message, is this normal ?
My TomTom is still telling me that it is "Connected to your computer", but MyDrive is just telling me that it's waiting for my device, shouldn't it be telling m how much of the update has been copied across, or has every thing stopped ?
Thank you in advance for any help with this.
Therick
While downloading from the internet, I at least had a indication of how long it would take and the percentage of the download that was completed.
Now I have nothing, apart from the "Waiting for device" message, is this normal ?
My TomTom is still telling me that it is "Connected to your computer", but MyDrive is just telling me that it's waiting for my device, shouldn't it be telling m how much of the update has been copied across, or has every thing stopped ?
Thank you in advance for any help with this.
Therick
0
Comments
If I understand Therick correctly, MyDrive Connect is showing a "Waiting for device" message which means that it's not seeing the device being connected. In such case disconnecting and reconnecting would indeed be the first thing to try for refreshing the connection. Next I'd reset the device by pressing and holding the power button until a drumming sound is heard (ca 15 ca).
When MyDrive Connect is showing a "Do not disconnect" message it's installing updates. If in doubt whether the update is actually proceeding, you can check the activity with the Windows Resource Monitor as Therick did. If there's no activity you can troubleshoot as with a connection issue.
For further MyDrive Connect troubleshooting tips, please see this FAQ.
Cheers, Mikko
Sorry MikkoK I do not understand. What is your advice / instruction that seems to be missing from the first sentence above ? There is never any doubt about the message "Do not disconnect"
I amended my post with an elaboration on that point. I hope it's clear now
Cheers, Mikko
Of course we don't expect customers to have to use Windows Resources or any other troubleshooting tools/measures to update their devices. However, if/when things go wrong it's nice to have some means to get out of the situation and/or understand what's happening. The FAQ I linked to above lists most of these. Customer Service is there to assist should those means fail to solve the situation and/or the steps are not clear to the customer.
Cheers, Mikko
It seems like this is a bug in mydrive connect (or nav4 software?) that is showing up on several windows installations, mine included (rider 400)
I'm using a windows 8.1 pro laptop to update my rider. The issue occurs when mydrive connect has to upload multiple larger files to the tomtom. I only had this occur with large map updates, not with mapshare or speedcam updates (until now). Just unplugging the usb cable and plugging it back in will make the update continue from where it had stopped.
Next time there is a big update, I'll try shutting down the tomtom and perform the update after a fresh boot to see if that changes anything.
Thanks for your input!
These are best reported to Customer Service as they can see more what's happening in the backend and report further with more details.
Thanks, Mikko
(That is until the device itself doesn't work or updates fail completely)
I want to install a USA map on a SD card in my GO 5000. Bought the map from the store, but it didn't show up in MyDrive Connect at first. Called Customer Support and they solved this so I could download the map. So far so good.
After the download MyDrive began to install the map on my device, but was stuck on the "Waiting for device" message for hours.
I unplugged the device and plugged it back in and MyDrive shows the map is installed on the device, but the device still only sees a Europe map, even after reboot.
As both maps are taking up storage space I tried to remove the USA map (to reinstall it) and it was stuck again on the "Waiting for device" message. This is when things got really bad.
After unplugging and plugging the device, MyDrive says the USA map is not on the device (so does the device), but the storage space is still full and I cannot select anything to remove but the speedcam information.
Eventually I even did a factory reset of the device, which doesn't clear the storage space at all.
Any idea on how I can clear the storage space again and install the USA map correctly?
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What I can say is that when it hangs, the only way to restart it is to switch off and restart tomtom
In some ways, sometimes it works and the update goes on
And yes, the feedback on what is happening is horrible and by horrible I mean totally unreliable.
I had the 1:30 hours left indication come up multiple times in the multi hours update process.
And... no indication of what is actually happening, just "updating'....
Now, magically it has gone to 3% installation done (it was something like 40%) and just 5 minuted to go, but it is stuck here...
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30 MegaByte per second? Is that just a disclaimer to prevent users from complaining that it didn't work fast enough?
Maybe it's someone in their software department ?
MY DEVICE found the 5100, but then got stuck doing the actual software / map updating with “Waiting for device” message for hours.
Solution use the Official TomTom USB Cable, job done!