Sending destination from MyDrive to START 60

arpa

i cannot transfer from mydrive on mac or PC to my start 60 unit, it only comes up clear destination when i click send to unit, WHY?'

Niall

@arpa

Which START 60 do you have, (what are the first two characters of the serial number)?
If it is one of the older NAV3 START 60, it is not compatible with MyDrive

arpa

VE2355

arpa

It has been working before, i used it a month ago and i managed to transfer the route i made on mydrive

Niall

@arpa

OK your START 60 is a NAV4 device see this FAQ https://en.discussions.tomtom.com/mydrive-connect-apps-474/faq-what-mydrive-and-what-can-i-do-with-it-990620

or even https://uk.support.tomtom.com/app/answers/detail/a_id/22089/p/3823

Check the "free" memory on your device more that 400Mb