GO Mobile (Android)- Stuck on loading screen

Jacerebe

"Loading app" for ever
First run after installing, ok
Reinstalled 2, problem persists
Marshmallow on Samsung galaxy s7 edge

Thanking you in advance

MikkoK

Hi Jacerebe,

Welcome to the forum!

Are you perchance using 2 SIM cards on your phone? We've got some reports that some users with dual SIM cards are having this issue. If this is the case, are you having this issue with one of the SIM cards only or both of them?

Cheers, Mikko

Jacerebe

Hi Mikko
Thank you for you reply
No. I am.using only one card

MikkoK

Hi Jacrebe,

Thanks for the confirmation!

I'd recommend you to report this to Customer Service for further investigation.

Cheers, Mikko

Jacerebe

problem Solved - at least for a while


I uninstalled then re-installed the App for the 3er time, without doing anything else -as removing changing or formating SD, deleting folders, forced closing and so on- and NOW LOADS AND RUNS OK

It might be that it just dosn´t download or installs at it should

SAMSUNG S7 EDGE, ANDROID 6.0.1 MARSHMALLOW, GO V1.11, MAP IBERIA

Hensie

I hope you don't mind me for replying in this topic (when it's "not done" please tell me, and help me opening a new topic)...

Quote MikkoK: "Are you perchance using 2 SIM cards on your phone? We've got some reports that some users with dual SIM cards are having this issue. If this is the case, are you having this issue with one of the SIM cards only or both of them? Cheers, Mikko"

That's exactly the problem I have. I use 2 SIM-cards in my phone. TomTom is always working when I use SIM 1 but when I switch to SIM-2 (german SIM) TomTom wo'nt start up...

MikkoK

Hi Hensie,

Welcome to the forum and thanks for reporting your issue!

We're currently investigating this. Please, report this to Customer Service and provide them with details about your phone (model, Android version) as well as the SIM cards you're using.

Thanks, Mikko

foxhunter2

try this one: https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/solution-app-loading-hang-on-s7-edge-1027021

LevyG

I've tried solutions suggested by TomTom which haven't worked and went as far as factory resetting my device... I'm getting a little irritated by this... please help

VikramK

Hello everyone:)

Just an update from our product team.

We would want to you try few steps suggested below:

# Close all the running apps in the back ground
# Reboot/restart the phone
# Open the GO Mobile app(Android)

Let me know if this helps:)

Thanks,
Vikram.

LevyG

I've cleared the cache and it's working now... now I need the extension of the licences please

aifol

The last tips didn't help me, I know I'm on Lineage OS so I don't complain but I found out something interesting that could be a clue.

The only way I can start Go Mobile without being stuck on the loading screen is to start with only a wifi connection, then I can turn the mobile network on.

To resume, hang on the loading screen in all cases above
-Plane mode ON, WIFI ON but no connection
-Voice network ON, Data network ON, WIFI ON with connection
-Voice network ON Data network ON, WIFI ON with no connection
-Voice network ON Data network OFF, WIFI ON with connection
-Voice network ON Data network OFF, WIFI ON with no connection

Start without problem:
-Plane mode ON, WIFI ON with connected network.