during my vacation in Italy my VIA135 has stopped working.

ikkikke
ikkikke Registered Users Posts: 4
Neophyte Traveler
edited December 2021 in Devices using MyDrive Connect
Hello,
during my vacation in Italy my VIA135 has stopped working.
it keeps waiting for a GPS signal and doesn't go on, no matter what I do.
I installed all updates without any results.
I reset it to factory defaults and went through the installation again, no results.
What can I do to get it working again?
Thanks to the one who solves this problem.

Comments

  • Niall
    Niall Posts: 11,136
    Superuser
    @ikkikke

    The standard response of
    • make sure that the device is fully charged
    • get the latest GSPQuickFix file via MyDriveConnect
    • with the device outside of the vehicle, perform a soft reset; by holding the on/off button till a drum-roll is heard
    If this does fix it, suspect that the windscreen may have a metalized sun protection tint
  • ikkikke
    ikkikke Registered Users Posts: 4
    Neophyte Traveler
    Thank you very much for your fast answer, it worked!
    Now we can go on with our vacation.
  • Niall
    Niall Posts: 11,136
    Superuser
    @ikkikke

    Glad to get you going, if you loose GPS signal while in the car (hired?) again do the reset outside again.

    If you think my previous post will help others, and it answers you query, please mark it as per my signature.
  • ikkikke
    ikkikke Registered Users Posts: 4
    Neophyte Traveler
    How can I do this?
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi ikkikke

    I have done that for you:)

    Regards
    Vikram
  • ikkikke
    ikkikke Registered Users Posts: 4
    Neophyte Traveler
    Thank you!
  • hillbilly123
    hillbilly123 Registered Users Posts: 2
    Apprentice Traveler
    i have the same issue but mine doesn't receive the gps satellite signal even outside I have also updated it on Mydrive
  • DougLap
    DougLap Posts: 10,024
    Superuser
    Hi @hillbilly123

    Try again but this time go outside into a clear area away from buildings and trees and do soft reset followed by creating a route to somewhere on the unit and then leave it to see if it locks on. It can take as much as 30 minutes plus and so make sure it is well charged up before you start.

    Doug