GO Mobile (Android)- No Traffic Information any more after v1.11
I reported this to TomTom, where they told me that the problem is on my mobile or my provider. I thought this was quite strange, since all other mobile data on my mobile is working perfectly (mail, internet, …).
As TomTom insisted, I have reset my mobile to factory default, and installed only TomTom Go Mobile v1.11, but I had the same problem: no traffic info when connected via mobile data.
Nevertheless, TomTom insisted that the TomTom-app was not to blame. I asked TomTom to deliver me version 1.10 to prove that they are right or wrong, but they answered me that this was impossible!!!!
So I had to investigate this problem more profoundly and I checked the internet to find a way to install the older version 1.10 back on my mobile.
And check: TomTom Go Mobile version 1.10 works perfectly!!!
But I forgot to disable the automatic upgrade of apps on my mobile, so the next day, the version 1.11 was again on my mobile. And as result, my traffic info wasn’t working anymore.
I can’t imagine a better proof that there is a bug in TomTom Go Mobile v 1.11.
So I informed TomTom about my proof. After 14 days I finally received an answer of TomTom, telling me that they are now waiting for other people to report the same problem before they are going to investigate this bug.
In other words: first TomTom claims it is or my mobile or my provider but surly not the TomTom app itself. Afterwards, when I am able to prove that the problem is on the TomTom Go Mobile V1.11, they are telling me that they will only investigating this problem when more people complain.
I really don’t know how I can motivate TomTom to invest in this bug and to take my problem seriously.
I don’t think it is normal that an end-user has to invest that much time and effort to prove that there is a bug in an app, and that the end-user has to inform other users via a forum to open a case at TomTom for the same problem before TomTom is willing to investigate it.
Nevertheless, if someone has the same issue, don’t be afraid and open a case at TomTom, perhaps they will do something about it!